Precio Fijo

Thanks and good idea to complain to the FCC.  My plan was also had a lock on price and I was just notified of the 5.00 increase.  T-Mobile was desperate a few years ago to increase their customer base and offered these good deals and now they just think they can take it back because their shareholders want more profit.... No doubt a lawsuit is coming, it's sad to think their management has no real integrity.

CC12 wrote:

I have already called and talked to customer service and basically they plan to no longer honor the price lock even to older accounts even though it states on their page that plans prior to Jan 2024 still qualify for the old price lock terms. They said they will only honor the new terms of paying your final bill if you switch because of the change. 

I too received a text today and they told me the same. Going up $5 for each line and explain I was grandfathered in and even called a while back to opt out and when I called they rest assure it will not go up , yet today they say will go up. To me this is high way robbery by corporate America doing as they please to our seniors . I have been a loyal customer for over 22 yrs and they don't care. America is falling about and destroying us all and don't care about our seniors and veterans. We need to contact our representatives and let them know and put pressure on them.

I've done 3 things today…. filed a complaint with the FCC, another with the Antitrust Division of the DOJ, and a third with the Nevada Attorney General. Nevada was one of 13 states that filed suit to try to block the T-Mobile merger with Sprint on anti-trust grounds. I don't know any attorneys, but I'm hoping as news spreads about the outrage customers are feeling, that one will pick up the ball and run with it. Web sites are blowing up over this, and it won't be long, I believe, before a class action suit is filed for breach of contract.

I also was promised a price for life when i signed up for the 55 plan a number of years ago. This is absolutely a breach of their agreement to try to raise prices by $5 per line. If a class action attorney sees this reply, feel free to contact me (vegasvice@aol.com) to be a lead plaintiff in a class action lawsuit. We also should submit complaints to the FCC but I think a class action lawyer would want to litigate this egregious fraud by T Mobile.

It's going to cost them $50 a month as soon as I find a new plan. I filled a complaint with the FCC they promised me my 55+ plan was locked in and it would never increase in 2021!!! Everyone should join in on the class action lawsuit. I'm in! 

I am on a Military Plan and got this message during Military Appreciation Month.  Nicely done indeed TMobile!  "Uncarrier" My ...

I received a text message today from T-mobile of a price increase starting on June 5, 2024 on some old service plans.  The text message is unclear as it states on SOME PLANS.  I like to know if my current service plan will be affected by this rate increase.  My current plan is the 2 Lines TMO ONE All In Promo.  We signed up in March 2017.  Our plan price is covered by T-Mobile's Price Lock guarantee for as long as we have this plan at the time we signed up for this.  T-mobile CANNOT change the term of the contract when we signed up knowing that the price is LOCKED IN guarantee.  Please confirm what we are currently paying will remain the same WITH NO price increase.   Thank you for your help!

elwoodblues wrote:

The part I marked red below seems important for protecting our options.  From the Terms & Conditions link provided by an earlier poster:
 

¿CÓMO PUEDO DISPUTAR MIS CARGOS?

Si tiene preguntas sobre su factura o desea disputar algún Cargo, comuníquese con nosotros visitando www.T-Mobile.comllamando al 800-937-8997 o al 611 desde tu dispositivo, o escribe a: T-Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380. Clientes residentes en Puerto Rico may contact us at www.T-Mobile.com, by calling 1-800-937-8997 or 611 from your Device, or by writing to us at: T-Mobile Customer Relations, B7 Tabonuco Street, Suite 700, Guaynabo, Puerto Rico 00968-3349, Attn.: Customer Care Manager. Si esto no resuelve las cosas, por favor avísanos por escrito. Unless otherwise provided by law, you must notify us in writing of any dispute regarding your bill or Charges to your account within 60 days after the date you first receive the disputed bill or Charge. Si no nos notificas por escrito acerca de tu disputa dentro de ese período, no podrás iniciar un reclamo mediante arbitraje o ante un tribunal. If you accept a credit, refund, or other compensation or benefit to resolve a disputed bill or Charge, you agree that the issue is fully and finally resolved, and T-Mobile shall be released from all liability regarding said dispute. Unless otherwise provided by law, you must pay disputed Charges until the dispute is resolved.

This will come in handy after those of us who stay with T-Mobile get billed the additional cost, as we cannot dispute what hasn't been billed yet. T-Mobile can still decide to stop this rollout if enough people fight against it. 

I've created a pdf document of that web page as well.  I say we scream bloody hell about this so if anybody has suggestions about what to do and who to contact share them please.  T-Mobile just thinks by sending a low key message and saying that they haven't raised rates in 10 years that we're just going to sit back and take it.  Negative. I am in no mode for that.  I'm in the mood for giving T-Mobile so much negative press that they won't know what hit them.

Bait and switch

Unethical

lack of commitment to their customers

and just plain lousy