Precio Fijo

The end of price lock means that TMobile is breaking their word to never increase the price of their plans for those of us loyal enough to stick around for many years.  We've been TMobile customers since before they were TMobile, and have loved them.  But, we find this anti-customer move the complete opposite of what we've loved about TMobile for years. Previously, they were the customer-first carrier that always had our back.  Now, TMobile has completely lost its way.  Zero integrity, shareholders first rather than customers. The whole thing is very sad.  TMobile is no longer the uncarrier.  It's simply just another big company who does not care about customers.  Very sad. 

Let's all be sure to report this to the FCC. Share this link.

https://consumercomplaints.fcc.gov/hc/en-us

I submitted my FCC complaint with this details.  Feel free to copy and use in your FCC complaint if you have the same situation.

We signed up in 2017 for 55+ plan with promises from T-Mobile and then CEO John Legere that our monthly plan prices were locked for life.  Now they are stating rates will increase next month $5/line.  This a breach of the company's promise to us (the elderly) who are struggling like everyone with inflation issues.  I am in favor of a class action lawsuit against T-Mobile and their dishonest business practices.  Current subscribers should be grandfathered in and our rates should remain unchanged.

waynepeterson wrote:

I have a question.   I was also promised no price increases so I have been checking other companies.   Has anyone had any experience with Mint Mobile $15/month, Visible $25/month, Consumer Cellular $20-$50/month or Tello $10-$25/month?   I have been with Sprint/T Mobile ever since I can remember but it may be time to switch.   (Especially for those of us who are retired on a fixed budget.)   Let me know if anyone has had any good or bad experiences with any other carriers.  Gracias

My son is with Mint Mobile and they have been ok, not great. But….they are now T-Mobile. They bought them out and Mint Mobile uses their equipment. I thought of going there, but it's still giving TM my money. Ugh!!

rabarry wrote:

On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone.  What happened to my price lock GUARANTEE?  You can charge more to new customers, but do not change the terms of our contract!!  Eventually we will age out….

I'm also in the same boat only I pay $60 for 2 lines since 2017 with a Price Lock guarantee. I called customer service and received the same canned answer as everyone else! Notice how this topic is marked "SOLVED"? 🙄

They say its only a 5$ increase on a 30$ plan!  That equals to a 16.7% Increase & they have no credtiblity anymore when they promise you never an increase.. Remember that when u buy your next high dollar phone from them.  Since they have lost all credibility they can raise your bill another 16.7% increase anytime they want!! The 1260$ per year they will lose from me they will make it up by charging 21 other customers the 5$ 16.7% increase. I have never had a company break their promise/contract with me before,  This speaks loudly that their word & contracts mean nothing to them.  Good luck to all that will continue service with them!!! 

They Say its only a $5 per line charge!! Well that 5$ equals to a 16.7% INCREASE!!!!!!!!!! How many companies raise that much after they promise you no increase ever!!!!!!! I have 3 lines=to a 15$ monthly increase!! I know they won't miss the $1,260 they would get from me yearly however to make up that they have to collect from 21 customers the 5$ increase!!!! All who stay just remember they can increase anytime they want  another 16.7% increase.. Remember that when you buy your next high dollar cell phone from them!!! They have no crediblity!!!

Yeah I am in the same boat, I was a customer since 2017 and I have the one plan. Despite the new plans that came out over the years, I was still able to retain my one plan along with some bogo line discounts, effectively allowing me to save almost half every month. Only things that were an issue with the plan was that I was not eligible for some locked phone discounts, but that didn't matter much to me since I mostly use BYOD anyway.

I wouldn't have particularly mind if there was no autopay discount since there are plenty of targeted cash back credit cards out there to offset the discount. If I change to the essentials plan to replace my current One plan, I would be paying around $80-$100 extra a month since the discounts would no longer apply according to a chat rep.

I used to work for an MVNO company that operated under Sprint's network but supported both GSM/CDMA where Sprint was used for CDMA, so this whole thing is raising red flags for me. If T-Mobile can get away with this, it sets precedent for the company to push limits which could cause a domino effect where  T-Mobile could wiggle their way to give grandfathered customers the ultimatum to change to a newer plan, or to no longer be able to use the service in the next cycle.

I'm really hoping it doesn't come to a class action. As I have said before, the amount that individuals would get from the settlement is extremely small in comparison to the money current grandfathered customers would be providing to T-Mobile after a year of service, assuming they have at least 3 lines.

For anyone that are talking to or have talked to customer reps, please pay attention to your account’s add-ons and try to avoid in-store reps unless necessary, its not uncommon for reps to put an addon under your nose.

Like with other customers in this thread, my June bill is currently unaffected.

Promised fixed price “for life” Yet, with this increase they’ve instructed their staff to deny, deny, deny.

Get on social, people. Best way to get their attention.

Thank you APE for your message.

I have done both the FCC filing and an email to Mr. Sievert.

FCC was very quick to respond to my compliant inquiry and assigned me a number to the case.  I was told T-Mobile has 30 days to respond to my inquiry.

I’m hoping for the best outcome!!