Precio Fijo

Same lie to my family, "Rates will never go up"!!! I file a complaint with the FCC. It only took a couple of minutes. Has anybody talked to an attorney yet?? It appears that there are a lot of people from all over the country that were lied too. It is not isolated to on store or person. This appears to be what the sales people were told to make the sale. Maybe speaking to an attorney on behalf of everybody (class action) can resolve this issue!

Companies break promises all the time, if they think the reputational damage will be less than the $ saved. This case was especially disappointing to me since their whole schtick was like "we're different, help us defeat the bad guys! We have great customer service!". And they stuck with until they got away with swallowing Sprint and not getting an anti-trust action. The T-Mobile I know would have just been honest and said "hey guys we made a bad deal, sorry! We know we made a promise but you gotta let us out of this!" And that's all I asked repeatedly on the customer service chat. Just to be honest and say it, but they couldn't of course. Just my opinions, I could be wrong.

I'm still not fully convinced they can do this even if they are ok with the reputational damage that comes with it. My clear memory of signing up for the One plan in 2018 was that it could never change, that "T-Mobile was signing on the dotted line" and all this weasel-wording about just paying your last month if they break the promise must have come way later and shouldn't be enforceable for those older plans. The original un-contract language even says, in part,

“

¿PUEDE CAMBIAR O TERMINAR MIS SERVICIOS O ESTE CONTRATO T-MOBILE?

Sí. Excepto como está descrito a continuación para Planes Tarifarios con garantías de precio fijo (incluyendo la "Promesa sin Contrato"),

…

If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge (“Recurring Charge”) for the period that applies to your Rate Plan, or, if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan.

“

Which appears to bind T-Mobile to the original terms. But, I guess they snuck something in on us somewhere along the line. Again, just my opinion. I could be wrong.

Reply after submitting formal complaint to the FCC.  What was T-Mobiles CEO thinking would happen? Hopefully this gets national attention.  Oh that's right, T-Mobile had to do this because of inflation … wait … inflation? what inflation? …. CBS, ABC, NBC, MSNBC, CNN says inflation is more right wing propaganda.  This story will never make any news.

Gracias por tu envío. Based on our review, your Ticket No. xxxxxxx was served on your provider on May 24, 2024.

Here's what you can expect from the FCC's informal complaint process:

- Your provider should contact you directly in an effort to resolve your issue.
- The FCC's role in this process is to facilitate a conversation between you and your provider.
- Your provider is required to submit to the FCC a written response regarding your issue no later than 30 days from today.
- The FCC will not contact you until we receive a response from your provider.

Personally, I am not a fan of Mike Sievert's business strategy but it has made T-Mobile the most profitable US carrier and with those profits, comes network improvements.  I haven't received any notification that my plan or lines are going to increase in price.  4 of my lines are on Magenta and mine is on Magenta Max.  

I have been a long time loyal customer of T-Mobile. 14 years and I'm a 68 year old widow having lost my husband of 45 years a couple of years ago. I live on only social security and just found out my magenta plan is going up by $12 a month. That's ridiculous and I can't afford it. When I called in the girl told me that her plan was increasing too. That's all I got. Feel bad for her because her plan was going up more than mine. What can I do ?

Christine Taylor 

Like so many others I just received a text notice of a June $5 increase. At first I thought it was just me, recalling my Magenta Unlimited 55 plan (opened 2021) had a rate lock guarantee, for at least for 10 years. Thinking that must be an over sight in T Mobile account records I contacted T Mobile's Customer Support (@ 5/26/24, 4:21PM) and explained to a very nice Service Representative (named Patience) that I was promised a rate lock and not subject to rate increases. The Representative said she has been with T Mobile for 7 years and was not even aware T Mobile ever offered such a rate lock guarantee. We went around in circles for almost an hour, so I asked to speak with a supervisor, who's name is George. George tried very diplomatically using word-salad to tell me that basically I had no such guarantee, and that even if I did, it was T Mobile's prerogative to change its mind, so there was nothing he could or would do for me. Realizing I was wasting my time talking with George, that is was very likely T Mobile's management position was to make the rate increase to senior citizens regardless of what they promised and/or the consequences, basically "let them walk", they're old, after all how long are they going to live - Ouch! George ended the conversation by saying thanks for contacting T Mobile, was there anything else he could help me with today, I laughed out loud.  Now over the years I have had promises made to me before and broken, but honestly none so blatant as this. Given my documentation, and that so many other customers are making the same claim, and voicing similar concerns, I feel its necessary to right this injustice and take actions against T Mobile, and file a complaint with the FCC. It goes without saying I'll find an alternative mobile service provider (I wont do business with liars) but I'm not leaving until T Mobile acknowledges they broke their promise to me/us and will change course on their actions. If you were impacted then please participate and take action.  I'll end this post by saying its not the $5 its the principle. 

https://consumercomplaints.fcc.gov/hc/en-us

Hope all have a good Memorial Day weekend.  However, don't forget… on Tuesday we need to get back on track to hold T-Mobile's feet to the fire.  It seems it's up to all of us to force them to find some integrity amongst all the corporate greed.  Honesty and integrity are the most important character traits … whether as an individual or a corporation.  This new regime at T-Mobile seems to think it's optional.

5 3 M wrote:

Are you also allowing customers to get out of there plans for breach of contract on your part.

There's no service contract just equipment plans.

You can leave anytime as long as your phone is paid off.

Are you also allowing customers to get out of there plans for breach of contract on your part.

Where's the promise we will never!! Raise your rate ! You said advertised , guaranteed ! Won't raise rates