Precio Fijo

In response to the complaint I filed with the BBB, I received a call from T-Mobile "Corporate" on a recorded line.  The man started the conversation by repeating T-Mobile's claim that the plan I enrolled under did not include a price lock guarantee.  I responded that was not what I was told when enrolled, because we chose T-Mobile's Magenta 55+ specifically due to the guarantee.  The call was short since he was going to repeatedly read the T-Mobile script denying they ever promised not to increase prices.

I just edited a long post about being told 4 different stories.  When I went to republish, it's now going to moderators to approve it.  LOL.  You've got to be kidding.

This is a disgusting situation ! 

I had the Magenta 55+ with a supposed "price lock guarantee" as well. One line was unlimited talk text and data. One line was talking text only. I was very satisfied with my service until we got the messages that our bill would be going up. I have gotten FOUR different stories from Four different reps and all conflict.

1) first call -  I was told that one of the lines, the talk, text, data line was priced lock guaranteed, and the other was not. I know it was a price lock guarantee on both that I was initially led to believe. I had my notes from the call  2 1/2 years ago where I asked them three or four times to confirm, and they did. The representative during my first call a few days ago suggested to keep the bill down to change to the essentials plan, as my usage was not that high anyway. I stupidly changed. I then made a comment on T Mobile site on Facebook and they asked me to chat. So I did.

2. Chat - in the chat, I was told that the first representative was wrong, and that the line that went up was the talk and text only line. He assured me that the magenta 55 line was price lock line. He changed me back to my prior plan.
3. then I get a text message about when my bill would be drafted on auto pay and it was $25 or so more than it was supposed to be so I had to call and speak to a third person. The third person assured me that the second person was wrong and that the first person was correct in which line was supposed to have been price locked. Then they tell me that none of the lines were ever price locked. The bill did get adjusted back where they took the $25 off and the bill was only five dollars more  not $30 more. However, the fact remains that the bill went up. Again, where is their price lock guarantee? 
   4.  Just now, I saw a comment on their Facebook page about the same issue, so I made a comment. Of course they wanted to chat. I know it's going to do no good, but I'm in the middle of one now. This person tells me that the magenta 55 with the data is on the price lock.  See update below.

so what is it? I have four different answers or opinions which all conflict. I don't know what T Mobile is doing besides lying to customers. The initial representatives when I switch to T-Mobile confirm the price lock, which is now somehow gone. Are they lying Just to sign people up? is it because T Mobile is purchasing another company and they want more money? 
 

And now, the current chat - Rep tells me that her first info is incorrect in that only one Line is going up, now - so sorry,  BOTH lines are going up. The other three said only one was. So this is story number FOUR !!!!!!!!!!!!!!!!!!!!!

They do not know their butt from a hole in the ground, or they are just instructed to say anything at all to get rid of dealing with the customer.

I don't know where to turn because you get a different story each time. All I know is it's a bunch of lies.

T MOBILE.     YOU SHOULD BE ASHAMED !!!!!!!!!!!!  But I know you are not.

I'm sure T-Mobile's reasons are all based on making more money, however the issue people in this community forum are upset with is T-Mobile breaking a promise they made to us, and that is simply wrong. Most companies that discontinue a product (for what ever reason) will grandfather customers, or offer them a comparable product at the same or reduced cost to reward their patronage.

With out overstating this situation, T-Mobile has clearly lost their integrity by violating their promise to us, and that's just wrong at so many levels. They made a conscious decision to tell Senior Citizens (Magenta 55+ customers) tough luck, get lost, and don't let the door hit you on the way out. Everyone impacted should fight back by Filing formal complaints (BBB, FCC FTC).

My husband said that T-Mobile had recently did some acquisitions on some smaller mobile companies.  That's probably why they are increasing rates on some of the older plans to pay for it.  Corporate greed!!!

Thanks for the information. I did not receive any kind of response from the FCC, so it seems I'll need to file another complaint. lately I've witness enough injustices so I will not let this matter go without a fight. Lets work together and not let T-Mobile get away with this. As suggested above, lets also file a complaint to my State Consumer Affairs Agency. This specifically and directly impacts senior citizens so perhaps a public news station will be willing to be a voice for us.

I've been getting an absolute deluge of ads for Mint Mobile in the last few days that say something along the lines of "are you tired of the big carriers raising their prices?" Haha, yes. Yes I am. 
 

T-Mobile owns Mint Mobile now right? Maybe they've timed this promo to catch the "1 or 2 percent of churn" they expect to flee from the price hikes, expecting not everyone know mint mobile is really just T-Mobile again.

Hola MaPat,

I did filed my FCC complaint and received a very quick response with a Ticket Number.  It also states that T-mobile will have 30 days to respond to my complaint from May 24, 2024 date.  Will see what T-Mobile have for an answer.  

Also, today I spoke with a senior representative with T-Mobile from an email I sent to the current CEO, Mike Sievert.  She didn't really help a whole lot.  She just pretty much gave me a scripted bullet points on why the increase, regardless of their obligation as a corporation to keep what was promised when we signed up for our plan.    

Today, I will also send a complaint to my State Consumer Affairs Agency.

WhatSayYou wrote:

I just received a text message stating that under my current service plan, my connected devices will increase by $2 per line per month.  I have two phones and two smartwatches.  Is my bill going up $4 or $8 ? (Do smartwatches count as lines?)

I believe $5 for each phone, and $2 for each watch. If that is the case $14 increase monthly.