Why are we being penailzed for paying with a credit card?

magenta7067664 wrote:

After years of service and payments, I have been informed the auto-pay discount has been eliminated. I am required to now use a debit card or direct bank payment. 

When I call support, I am only able to speak with a third party support company representative. No one has ability to forward me to anyone with the United States. It is only by chance. 

By chance, I will concider moving my service to Mint Mobley for half the price. 

All because of my continued choice of method of payment. 

You will get half the coverage and service also.

After all, T-Mobile is a European owned company. Quite obviously, the USA is a huge market, but not priority beyond profit and advantage. 

¿Verdadero o falso? 

After years of service and payments, I have been informed the auto-pay discount has been eliminated. I am required to now use a debit card or direct bank payment. 

When I call support, I am only able to speak with a third party support company representative. No one has ability to forward me to anyone with the United States. It is only by chance. 

By chance, I will concider moving my service to Mint Mobley for half the price. 

All because of my continued choice of method of payment. 

magenta8618215 wrote:

To stay with T-Mobile, just cancel your autopay since you won’t be getting a discount anyway.  Then have them send you a paper bill and you will have the option of paying by check (most expensive for T-Mobile), paying by your bank’s bill pay (next most expensive for T-Mobile), or by logging into your T-mobile account and paying by CC (still expensive for T-Mobile).

Apparently USPS has issued a warning on mailing checks.

https://www.businessinsider.com/post-office-check-fraud-mailing-be-careful-usps-scam-2023-6

technically what i wrote is correct if, as likely, i will end up personally paying the $10.  if the increase is shared with the other person on the account then accurate to say, "greater than 15%."  Am on a grandfathered plan.

Regardless the percentage, don't lose sight of the principle involved in this.  If customers do what is right to protect their security, they allow T-Mobile to 'backdoor" a rate increase. 

jbbinc wrote:

had originally drafted this response for an email to customer service, but that can’’t be done apparently.

Re:  T-Mobile AutoPay discount

As a general rule, allowing a retailer direct access to either one's debit card or bank account creates greater risk for the customer and is thus ill-advised.  In the case with T-Mobile, this is particularly so since it has previously been proven your system is hackable.

So, what you are telling me is, I have to decide by 7/19/23, to either assume the additional risk that comes with giving you direct access to my debit card or bank account and thus indirectly to your system’s hackers, or to allow you to increase my bill by over 30%.   (am on a senior plan)

Now that is one hell of a "consumer friendly choice" to demand of your customers.  Either way I lose - and potentially in an enormous way. 

So, come up with an option that makes some sense because your first attempt is only for ignorant or stupid customers.

I was offered an option to set up TMobile debit - ha!

THank you but not thank you!

I get a substantial discount with the autopay, but looking at the competitor pricing now

Jenderle7 wrote:

Why in the world would anyone trust TMobile with their banking information? Their database has been breached twice in the last four months and a half dozen other times in the last five years. Another tone deaf response from our corporate overlords. Enjoy the incoming lawsuits. 

I totally agree

Why do we have to pay with our bank account instead of a credit card for auto pay for the 55 plus plan? Too many chances of data breaches. 

jbbinc wrote:

had originally drafted this response for an email to customer service, but that can’’t be done apparently.

Re:  T-Mobile AutoPay discount

As a general rule, allowing a retailer direct access to either one's debit card or bank account creates greater risk for the customer and is thus ill-advised.  In the case with T-Mobile, this is particularly so since it has previously been proven your system is hackable.

So, what you are telling me is, I have to decide by 7/19/23, to either assume the additional risk that comes with giving you direct access to my debit card or bank account and thus indirectly to your system’s hackers, or to allow you to increase my bill by over 30%.   (am on a senior plan)

Now that is one hell of a "consumer friendly choice" to demand of your customers.  Either way I lose - and potentially in an enormous way. 

So, come up with an option that makes some sense because your first attempt is only for ignorant or stupid customers.

How many lines do you have on a 55+ senior plan do you have that will increase it 30%?

I only have 2 and that's less than 15% and there's a limit on how many lines a senior plan can have.

Do you mean grandfathered plan?

had originally drafted this response for an email to customer service, but that can’’t be done apparently.

Re:  T-Mobile AutoPay discount

As a general rule, allowing a retailer direct access to either one's debit card or bank account creates greater risk for the customer and is thus ill-advised.  In the case with T-Mobile, this is particularly so since it has previously been proven your system is hackable.

So, what you are telling me is, I have to decide by 7/19/23, to either assume the additional risk that comes with giving you direct access to my debit card or bank account and thus indirectly to your system’s hackers, or to allow you to increase my bill by over 30%.   (am on a senior plan)

Now that is one hell of a "consumer friendly choice" to demand of your customers.  Either way I lose - and potentially in an enormous way. 

So, come up with an option that makes some sense because your first attempt is only for ignorant or stupid customers.