T-Mobile already took away the $5 discount that I had for auto-pay, and now will add a $10 penalty if I do not give them a debit card or bank account!!! This is daylight robbery and I am very disappointed in these tactics. I have been with T-mobile since 2006, now I will probably have to change providers. The $10 increase is more than any credit card company charges fees for processing a transaction. Really T-Mobile???

Don't ever give companies like this your bank account or debit card number. They have too many data breaches and are not capable of securing their networks properly. Paying by CC is ok since you can stop the card and limit the damage. To stay with T-Mobile, just cancel your autopay since you won't be getting a discount anyway. Then have them send you a paper bill and you will have the option of paying by check (most expensive for T-Mobile), paying by your bank's bill pay (next most expensive for T-Mobile), or by logging into your T-mobile account and paying by CC (still expensive for T-Mobile). In this way, T-Mobile won't be realizing cost reductions on the backs of their customers.

Tmobile gets hit for a surcharge everytime they run a credit card. Usually 6% so it may not be worth it.

Why do we have to pay with our bank account instead of a credit card for auto pay for the 55 plus plan? Too many chances of data breaches.

syaoran wrote: Removing auto pay from credit cards helps avoid this from costing the company too much money. Did T-Mobile actually remove the option of credit cards on autopay, or just remove the $5 discount?

tomwil wrote: syaoran wrote: Removing auto pay from credit cards helps avoid this from costing the company too much money. Did T-Mobile actually remove the option of credit cards on autopay, or just remove the $5 discount? Just the discount.

Why are we being penailzed for paying with a credit card?

fireguy_6364
Modem Master
Hace 2 años
so which other carrier are you going to jump to? ATT still does a promo for auto pay using a CC..V does not..and neither does TMO now..through V you must use either your debit card/bank info or their own CC card for V..not your own.
JQK
Network Novice
Hace 2 años
T-Mobile AutoPay discount
Providing T_Mobile direct access to either one's debit card or bank account creates greater risk for the customer. In the case with T-Mobile, it has previously been proven your system is hackable. You leave no other choice than to find another carrier. I will switch the carrier but would not allow you to get access to my Debit card or bank account.
SoCalTim
Transmission Trainee
Hace 2 años
Tmobile is putting my price up by $15 unless I change autopay. I receive phone insurance and points for paying through the credit card so this represents a significant price increase. I am very unimpressed at this serious breach of my trust.
Oommma
Roaming Rookie
Hace 2 años
T-Mobile’s change was timed perfectly with a problem on my bill.
Calling for support and being routed to one off shore agent after another that could not help me sealed the deal. While I was going to just pay the $10. I will now be switching carriers.
gramps28
Router Royalty
Hace 2 años
From what I've read on multiple post is that there's a growing problem of cc charges being reported as fraud. Whether that's true, I don't know but in today's world anything is possible.
Like I said I'm not switching.
Sfight
Network Novice
Hace 2 años
I need to change my cc number on auto pay
jdphx
Newbie Caller
Hace 2 años
I live abroad, so our situations are not the same at all….

I just don’t understand why T-Mobile would SUGGEST a practice that is much
less safe to it's customers? Seems a bad message to push.
gramps28
Router Royalty
Hace 2 años
They're not forcing me to switch, I'm still going to pay with a cc and not get the discount.
jdphx
Newbie Caller
Hace 2 años
These are the LEAST secure methods, offering no protections at all?

Why would you force this switch?
Why would you expect me to accept it?
fireguy_6364
Modem Master
Hace 2 años
V doesnt kick out any auto pay discount for CCs either..debit card, bank info or their own Verizon CC...but not your own CC...