Forum Discussion
false advertising
l have spent the past 3 weeks, about 10 hours on the phone with customer care trying to fix a mistake that was made by a representative. I upgraded to Go 5g next and traded my iPhone 13 in for the $1...
Ive also had an issue close to this one. I upgraded 3 phones to the 14 pro max in septemper when 15 was released. They tried to ask for a 700 dollar down deposit for the 15 even with trade ins. After getting new phones one of them could not be activated for about a week because some fraud alert that was on my account before when Tmobile didn't do their job and protect my identity allowing my phone to be hacked 2 times. Now not only did that happen but now when I went to make my first payment with the new phones they are telling me that my first bill this month is about 700 buck and total balance of 1200 which makes no sense because I've never been behind on my monthly bill. Very frustrating and I'm ready to cancel my account after about 4 years.
