Forum Discussion
Getting over charged by T-Mobile... and not getting any help!
Super frustrated….. went with my mom to upgrade our phones months ago and we went with the Go5G 55+ plan plus home internet and two new phones.
Told we would be paying $144. Three whole billing cycles later and we are still paying $20 more than we should be. And T-Mobile has been charging us randomly outside of our billing due date. Went to a T-Mobile store and even they didn't know what was going on. It's incredibly frustrating because we switched to all of this in order to save money and now we are paying more. And no one can give us any answers.
I have the same problem as every one else. Customer Service is a joke. My local store even told them they were overcharging me. Then I canceled my service and now I am stuck with a $500 bill for my phone and I had to cancel my service for being over charged and dealing with rude Customer Service when I tried to explain to them that they overcharged me. I even offered to give the phone back which they wouldn't take. This happened several times on my bill and I had to keep calling them and every time they were rude to me! I even recorded the phone conversations because it got so bad! Do not get service with them!
kiannakat19 wrote:
Juliameglen wrote:
I've been charged $1250 for a replacement phone that didn't work and I sent back. After spending at least 8 hours of my own precious time talking to different reps and try to make the phone work, I'm done with T-mobile!
I’m very interested in bringing a lawsuit against them, so if anyone wants to join in please let me know!
I’m joining ya 😂 found out I was overcharged for TWO YEARS my own fault I guess, first rep said it was a billing glitch after I manually canceled the second line, but every other rep lied to me and also told me there was no such thing as a billing glitch so someone messed up and last rep I spoke to this week said they can’t refund me my 1000$ I over paid due to some 60 billing dispute policy after 5 reps you would think they would tell me this fishy policy, I’m getting my 1000$ back either way I’m a college student I don’t have time for their scams and gaslighting reps who ask if you wanna add Netflix when you say u have an issue 💀
Wow I was told by one rep there was a billing glitch that something was wrong with their system!
The above link is NY State consumer helpline. I don't think the complaint was heard if you posted here, the T-Mobile forum.
