Forum Discussion
AutoPay Change Causes Us to Lose Phone Insurance Benefits
By forcing autopay users to pay with a bank account or debit card we are going to lose the phone insurance provided by our credit cards. In my case I get a $40/month autopay discount. So I have to ch...
55 and older wrote:By forcing users to use bank data it also is a greater exposure to fraud if tmobile servers are hacked. With a credit card you have some consumer protections.
This change by tmobile management looks like a money grab. Definitely not equable to their customers.
I agree. Subscribers should share this concern on Twitter and Facebook tMobile channels.
Consider low income customers for whom the monthly autopay discount is very important. This change is especially harmful to customers who may not have bank accounts/debit cards or have bank accounts with frequently low balances. A data breach exposing banking information to criminals would hit these customers especially hard. Even when fraudulent charges are disputed, banks may continue to make checking account funds unavailable to customers for several days causing considerable hardship.
When I asked a T-mobile "expert" in an overseas call center about data security, he replied that T-mobile had secure ways for customers to send bank account numbers to T-mobile. What?! If T-mobile doesn't even understand the problem, how can customers entrust such sensitive personal data to them.
