Forum Discussion
T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile is trying to raise my monthly rate by $10.00. When I spoke to their customer service people this morning they told me that there was nothing that they could do to fix the problem. I also noted that they changed all of the marketing information on their web site to delete all references to the price-lock guarantee which I was offered when I set up the account. We need to find a way to complain loudly to T-Mobile about this breach of contract and breach of trust. If we do nothing, they will raise our rates again in the future. Let's fight back. Thanks for listening.
In my opinion:
T-Mobile is stealing money from the best, most loyal, older customers. I am not sure if it is criminal, fraud, deception, bait and switch, etc. I will file a complaint with the FCC.
The ERT's talking point of "I also got affected by the overcharges" is immaterial. Since Paul, a top Boss on the ERT can't do anything about the ripoff and has no authority, why even have an ERT???
This was a calculated business decision to breach the Price Lock Guarantee and cheat the T-Mobile Customers. We were not on the "Un-Contract," we were on the Magenta 55 $70 Total Forever Contract!
The idea that the only way to get recompense for the many disgruntled customers is to leave T-Mobile is a joke. The concept that this payoff for T-Mobile to break the contract and raise prices is absurd because every bit of marketing was that there was to be no price increases. ERT's Paul said he would send me the "fine print" yesterday. I eventually found it in SPAM! Did ALL T-Mobile Customers get this "fine print"?
The correct action for Mr. Sievert, the Board, and T-Mobile would be to apologize, revert back and honor our price locks. Heck, they may even be able to gain market share with the publicity.
The FCC did nothing. They just listened to my my complaint, asked T-Mobile to respond, and then dropped it. I did complain to my states attorney generals office for consumer protection and they are going more in depth about the complaint. I sent them everything I had. T-Mobile actually called me. Gave me the usual jargon about how I can leave if I don't like the price increase, etc. I also told the attorney generals office that they called and broke their promise and now they just are basically saying too bad, you can leave. The attorney generals office is still looking into this!
den62 wrote:
The FCC did nothing. They just listened to my my complaint, asked T-Mobile to respond, and then dropped it. I did complain to my states attorney generals office for consumer protection and they are going more in depth about the complaint. I sent them everything I had. T-Mobile actually called me. Gave me the usual jargon about how I can leave if I don't like the price increase, etc. I also told the attorney generals office that they called and broke their promise and now they just are basically saying too bad, you can leave. The attorney generals office is still looking into this!
I reported to the FCC and FL AG and after a number of back and forth communications where T-Mobile spewed a lot of Blue Smoke and Mirrors; the bottom line was ZERO, ZILCH, NADA. I am DEEPLY DISAPPOINTED of both the FCC and FL AG - no wonder the citizens have NO TRUST in government agencies !!!
I’m not optimistic that it will accomplish much, but I’ve already emailed the office of my U.S. Congressman, and this week will do the same with my two U.S. Senators, which is something we’ve been told to do if we’re not getting anywhere with government agencies.
I’ll post any and all responses that I receive back from them.
RenegadePastor wrote:
I’m not optimistic that it will accomplish much, but I’ve already emailed the office of my U.S. Congressman, and this week will do the same with my two U.S. Senators, which is something we’ve been told to do if we’re not getting anywhere with government agencies.
I’ll post any and all responses that I receive back from them.
I did the same and aside from an automatic reply I did not get anything else...
I called about the price increase and Courtney told me that they offered the Essentials Choice 55 for $60 so I switched plans to keep my cost the same as the ONE plan, only to find out the taxes and fees are added on and the total cost is MORE than the $10 increase on the ONE plan. That is very sneaky and underhanded to do that to a long time loyal customer who is also a senior. Shame on you! Don't get fooled like I did.
It seems like t-Mobile MO is SNEAKY !!! And the government consumer protection agencies DO NOTHING !!!
If they said that to you in writing and you don’t have a copy of it, then you have no one to complain to but yourself…
It's good service at a good price. Please don't cause a commotion over something so trivial, especially when you can't back up your own claims, and ruin it for everyone else…
Goodnight...
ImNoAngel wrote:
If they said that to you in writing and you don’t have a copy of it, then you have no one to complain to but yourself…
It's good service at a good price. Please don't cause a commotion over something so trivial, especially when you can't back up your own claims, and ruin it for everyone else…
Goodnight...
If you are NoAngel, then you MUST be a troll PAID by T-Mobile or to you principles do not matter. BTW, have you heard of the 1st Amendment? I HAVE the RIGHT to cause whatever commotion I feel like it, specially if it means fighting Breach of Contract by a big American corporation like T-Mobile !!!
Dear SpookWarrior,
You have poor writing skills.
Atentamente,
ImNoAngel
