T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans

And I presume you are a Pulitzer Prize winner?  You just made my day - what a joke - have a happy.

Deborahlpierson wrote:

I have been with TM for over 22 years and on the One55 plan locked price. I also got a message of a $5 ,increase. Honestly, I don't mind because there isn't anything out there that comes even close to the benefits TM offers automatically with each plan. If it is the point that we are supposed to be locked in, ok, I get it. However, it has been well over 10 years since I have had any price increase even though I benefited from upgrades without paying. Such as 5G. I took this time to upgrade my plan and got amazing benefits and specials. Yes, it is an increase in my bill but I'm saving on the back end because I can cancel some of my streaming accounts. I'm on a tight budget and fixed income as well, but if you do a little research and talk to an agent politely, you might find switching plans could save you money in the end. If not, Is $5 really that bad/much considering what they give us for free? I personally don't think it's asking too much. I haven't found anything else out there that comparable to what TM offers in the same price range. 

You are an example of what is wrong with many people these days. You just roll over and take it like a defeated animal. One might wonder if you work in T-Mobile's marketing department?

More of it,

Our primary service plan offering, which allows customers to subscribe for wireless communication services separately from the purchase of a device is our T-Mobile ONE plan ("T-Mobile ONE"), which includes:

• Unlimited talk, unlimited text and unlimited high-speed 4G LTE data on their device, where monthly wireless service fees and sales taxes are included in the advertised monthly recurring charge;
• Video that typically streams at DVD (480p) quality and tethering is at maximum 3G speeds;
• The ability for customers to keep their price for service until they decide to change it;
• The ability for qualifying T-Mobile ONE customers on family plans to opt in for a standard monthly Netflix service plan at no additional cost; and
• The ability for customers to choose to add on additional features for an additional cost on T-Mobile ONE Plus, where customers also receive:
• Unlimited high definition video streaming;
• 20 GB of high-speed 4G LTE tethering;
• Voicemail to Text, NamelD and unlimited Gogo in-flight internet passes on capable domestic flights; 

etc….

There is a much longer thread on this same topic here: 

 

https://www.t-mobile.com/news/press/un-carrier-next

El Un-carrier ofrece "todo incluido". T-Mobile ONE ahora incluye impuestos y cargos.

05 de enero de 2017

At “Un-carrier Next,” T-Mobile charts what’s next in wireless—announces an end to bogus monthly fees and added taxes, abolishes price hikes & pays customers back for unused data

Las Vegas, Nevada - January 5, 2017 -T-Mobile (NASDAQ: TMUS) today kicked off the next phase in its Un-carrier Movement-and unveiled a barrage of new moves aimed at eliminating some of the worst customer pain points in wireless today. Speaking at the "Un-carrier Next" press event during CES in Las Vegas, T-Mobile president and CEO John Legere and COO Mike Sievert announced the Un-carrier is putting an end to all those crazy monthly fees and added taxes, giving you-and only you-the power to change the price you pay, and even putting money back in your pocket for data you don't use.

"Wireless consumers pay Billions extra every year in added surcharges, taxes, monthly fees and carrier price hikes. It's reached epidemic proportions! And, the carriers just keep inventing new ways to make their customers pay. So, the Un-carrier's putting an end to it," said John Legere, T-Mobile president and CEO. "Today, with Un-carrier Next, we're laying down New Rules for the Mobile Internet, and with T-Mobile ONE, we're creating the first unlimited subscription to the Mobile Internet that works for absolutely everyone."

Carrier customers are subjected to a steady barrage of ads for wireless deals-only to face bill shock and wonder what the hell happened when their Verizon or AT&T bill arrives. Suddenly, that $110 family plan Verizon advertises on their web site has exploded to $210.70 for a family of four on average, because carriers could slap you with up to 75 other surcharges, bogus fees and assorted taxes that jack up the price by more than $100! Every. Single. Month.

Worse, the carriers raised prices on their customers at least 22 times in the last four years and launched at least 11 'exploding' promos to lure customers with a sweet deal that expires down the road, increasing your monthly bill. The result is that the price carriers advertise is never the price you actually pay, and customers end up handing over an extra $17.2 BILLION extra every year in monthly fees and added taxes.

Today’s salvo of Un-carrier moves tackle these customer pain points head on and establish New Rules for the Mobile Internet.

New Rule:  What You See Should Be What You Pay – Taxes & Monthly Fees Included on T-Mobile ONE

T-Mobile today went All In on T-Mobile ONE-completely wiping away monthly wireless service fees and even including all taxes on T-Mobile ONE. Now, the price you see advertised is actually the price you pay. When you sign up for T-Mobile ONE and AutoPay for $40 a line for a family of four, your bill at the end of the month is EXACTLY $40 per line for your wireless service. And not a penny more.

New Rule:  You Shouldn't Have to Pay for What You Don't Use– Introducing KickBack on T-Mobile ONE

T-Mobile also unveiled KickBack on T-Mobile ONE. In yet another unprecedented Un-carrier first, T-Mobile will now actually pay you back for what you don't use. When you use 2 GB or less in a month, you'll get an up to $10 credit on your next month's bill per qualifying line. So, you never have to guess how much data you'll use. Just opt-in online, pay your bill on time and get paid back if you use just a little!

With an extra line costing just $20 on T-Mobile ONE (lines 3-8), you can add a line – for a tablet or family member – that could cost just $10 a month after KickBack.

New Rule:  Only YOU Should Have the Power to Change What You Pay – Introducing Un-contract for T-Mobile ONE

Today, T-Mobile introduced the Un-contract for T-Mobile ONE - and notched another industry first with the first-ever price guarantee on an unlimited 4G LTE plan. With the Un-contract, T-Mobile signs, and customers hold all the power. Now, T-Mobile ONE customers keep their price until THEY decide to change it. T-Mobile will never change the price you pay for your T-Mobile ONE plan. When you sign up for T-Mobile ONE, only YOU have the power to change the price you pay.

IMPORTANT UPDATE!!!!!  After my original post, I filed a complaint against T-Mobile with the Federal Communications Commission using the link provided by another customer in this thread.  The FCC sent me a follow-up e-mail confirming that they had forwarded my complaint to T-Mobile.  Earlier today, I noticed that T-Mobile had changed my monthly bill back to the original amount of $60.00 for two (2) lines.  This is the same price that I have been paying since 2017.  No notice or response from T-Mobile, but they are no longer trying to increase my monthly rate.  It could be a coincidence, but it sounds like filing the FCC complaint may have worked.  I urge all of you to give it a try.  Only takes five (5) minutes online.  Nothing to lose.  Let us know whether it works for you too.  ¡Buena suerte!

Same issue here with 55+ senior plan.  Rep told me when I signed up that my rate would never increase so long as I did not change plans, and kept my account in good standing.  I have not changed plans, and my account is, and has always been in good standing.  I contacted T Mobile customer service today about the issue, and they tried to gaslight me by telling me that my plan never included a lifetime price lock guarantee.  Frauds and liars.  I see a class action lawsuit coming on this one.  Any good lawyers out there?  I also just filed a complaint with the FCC.  If anyone else would like to make a complaint, here is the link:  https://consumercomplaints.fcc.gov/hc/en-us  Takes about 5 minutes or less.

reedb wrote:

I am starting to look into the resellers like Tello, Boost, and Mint. Does anyone have any recommendations? It appears that I can get much cheaper rates based on my usage level. Perhaps T-Mobile has done some of us a favor with this price increase, as it appears that there are potentially much better options out there. 

Tello and US Mobile are the two that I am currently looking into.

Hi All, I live in Washington State, corporate home of T-Mobil.  I sent a complaint to the state's attorney general about the increase in the rate for the 55+ plan and the broken corporate promise never to raise rates.  The complaint qualified for their "informal" dispute resolution process, meaning they couldn't do anything legally, but forwarded my complaint to T-Mobil.  I received a call today from a corporate spokesman to talk about the referral from the AG's office.  I spoke to a very accomplished customer service person, who listened to my complaint (for me it wasn't as much the $10 per month increase, but the broken promise of never raising rates).  He heard me out, wasn't defensive, and indicated that the plan I signed up for in 2017 was not the price lock guarantee plan, but rather a different plan, which, like all of you, wasn't my understanding.  He made sure I knew he wasn't a decision maker about changing my monthly charge, but would take it up the corporate ladder.  I noted to him that TM has had record corporate profits in 2024, which just makes this even more maddening.  I also made sure he knew about this chat group and suggested he read the comments.  I'm not seeing any desire to change this plan back to the original, promised rates.  My next thought is to contact AT&T, Verizon, and Xfinity to suggest that if they offered the same TM plan at the original $30 per line, they would probably get a lot of converts.  Bet someone could come up with a really effective marketing campaign about how TM bait-and-switched us and broke the promise.

I live in South Carolina.  I have submitted complaints to both the FCC, the SC Consumer Affairs Dept, and the SC Attorney General.  I have received responses from all of them.  Basically, all of these organizations say they have no legal means of requiring T-Mobile to do anything.  When I heard from the SC Consumer Affairs and the FCC, they both had heard from T-Mobile and sent me a "we received a satisfactory response from T-Mobile" letter.  I responded that the T-Mobile response was blowing smoke and contained lies about my plan.  Both FCC and Consumer Affairs offered to send my rebuttal to T-Mobile and see what happens.  I haven't heard from the second round.  I see online that my next bill will contain the increase.  I'm going to try to obtain a copy of any original paperwork that I signed when I originally set up the plan with them.  News at 11.