T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans

We all need to vote with our feet. The MVNA's seem to have the best prices. 

Manofintegrity wrote:

You’re much more trusting of government agencies than I am. 
Besides, I’m coming to the conclusion that if a company has to be forced to keep their word, maybe I should just vote with my feet. 

I am just like you, a realist - everybody is "in bed with everybody" and WE (the People) mean very little to the government (except for paying taxes) and to big corporations.  Even though the probability of any government agency (say the FCC) bringing a case against T-Mobile may be .000000001, it is not ZERO - maybe Lady Luck would be on our side this time. Regards.

Manofintegrity wrote:

Just a quick note to let all know that I've pulled the trigger.  I am in the process of awaiting the arrival of two sim cards from Patriot Mobile.  When I get them, I'll activate my service for my wife and me.  I wish you all the best in your dispute with T-Mobile.  I have decided that it is their lack of integrity as a company that is most important to me.  I told one of the reps I spoke to that if T-Mobile offered me free service for life, I would not take it.  At my age, I can choose who I deal with and why I deal with them.  Honesty and integrity have gone out the window for T-Mobile.  

Take care,  and good luck!

If you don’t mind checking back in here I would love to hear how it goes with Patriot Mobile. 

File the complaint with the FCC using the link provided in one of the posts. It was easy. Maybe the FCC can pressure them to honor their promise and a lawyer will pick this up and file a class action suit. 

When I called, the agent tried to get me to change and then offered to pay the lasylt month if I chose to leave. The minute I do that, I break the contract and cannot hold them to their contract going forward. I will hold out, pay my bill so their is no lapse and hope the FCC and or a lawyer can help hold them accountable. 

reedb wrote:

Manofintegrity wrote:

Just a quick note to let all know that I've pulled the trigger.  I am in the process of awaiting the arrival of two sim cards from Patriot Mobile.  When I get them, I'll activate my service for my wife and me.  I wish you all the best in your dispute with T-Mobile.  I have decided that it is their lack of integrity as a company that is most important to me.  I told one of the reps I spoke to that if T-Mobile offered me free service for life, I would not take it.  At my age, I can choose who I deal with and why I deal with them.  Honesty and integrity have gone out the window for T-Mobile.  

Take care,  and good luck!

If you don’t mind checking back in here I would love to hear how it goes with Patriot Mobile. 

Will do!

I also went through this when they dropped the credit for using your credit card. Now that costs me $10 more a month. They want us to use our bank accounts for the credit, are you kidding? They just had a breach not too long ago, I don't want them to have my bank information, just ridiculous.

I checked my account this morning, now $70 a month for two lines for the 55+. I looked further and I saw that the next billing cycle is now going to be $80 a month! Totally ridiculous!

I will be looking at Consumer Cellular, seeing better plans there but will also check all the other forms of plans out there.

Husband received letter 55+ rate was $30/month but when we went to T-Mobile store it was $115/month for husband plan & $40/month for my plan There wasn't a $30/month plan unless get 2 lines for basic coverage and both people had to get exactly same plan? My $40 wasn't $40 month either but $51.07/month! Just like you I feel 🙃

I submitted a complaint to the Washington State Attorney General, who relayed my complaint to TM.  I received a call back from a "Customer Resource Specialist" who I reported on previously on this chat group.  Today, I received the response that TM sent to the AG's office and am including it here.  For anyone who lives in the State of Washington, I urge you to file a complaint with the AG's office.  There is not much else they can do unless they receive numerous complaints.  For the folks at TM who are monitoring this chat group, know that what you have offered is corporate double speak, gaslighting, and  broken promises.  We are boomers and not dead yet.

8 de julio de 2024

VIA EMAIL

Consumer Resource Specialist

Consumer Protection Division

Washington State Attorney General

800 Fifth Ave. Ste. 2000

Seattle, WA 98104

Your File No. 669988

T-Mobile Account No. 960596759

To Whom It May Concern:

T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 20, 2024, regarding the above-referenced account.

T-Mobile regrets any concerns Mr. M may have experienced regarding their account, and we appreciate the opportunity to respond. T-Mobile records indicate  M activated service on September 9, 2017, and maintains two voice lines of service ending in 4365 and 3448, subscribed to the ONE Plan Unlimited 55 rate plan at the monthly cost of $80.00, including taxes and fees. Additionally,  M is enrolled in AutoPago, in which they receive a monthly discount of $5.00 per eligible line while using an eligible payment method.

On January 5, 2017, T-Mobile announced Sin contratos. Sin contratos is one of many ways T-Mobile showed our commitment to providing the best value in wireless. Con Sin contratos, T-Mobile committed to its customers that if it were to increase prices and customers chose to leave as a result, T-Mobile would pay the customers' final month's recurring service charges, as long as customers notified T-Mobile within 60 days. Consistent with that commitment, customers who activated on an eligible rate plan between January 5, 2017, and April 27, 2022, can request to have their final month's qualifying service charges reimbursed if their rate plan price increase and they choose to cancel service. Customers simply need to request the reimbursement within 60 days of the price increase.

From April 28, 2022, to January 17, 2024, T-Mobile began offering Precio Fijo on new account activations on qualifying rate plans. Precio Fijo guarantees that accounts activated with a qualifying rate plan, within the enrollment period, would not be subject to a price increase, so long as the account remained in good standing and the customer remained on the qualifying rate plan. If a customer migrates to a new plan not covered by Precio Fijo, la Precio Fijo guarantee will fall off the account given the customer is no longer on a qualifying rate plan. As  M's account was activated before the above mentioned enrollment period, their account is not eligible for the Precio Fijo guarantee. Consumer Resource Specialist July 8, 2024 Page 2 of 2

P.O. Box 37380 Albuquerque, NM 87176 www.t-mobile.com

T-Mobile periodically reviews our plans and services to ensure that customers receive our latest benefits and features. As costs continue to rise, T-Mobile has made some small adjustments to the pricing of some of our older rate plans. On May 22, 2024, T-Mobile began notifying customers enrolled on older rate plans that their plan's monthly recurring cost will increase as of their June statement.

T-Mobile notified Myers that their ONE Plan Unlimited 55 will increase by $5.00, as of their next bill cycle, June 10, 2024.  M's plan type, benefits, and due date will remain the same. If  M is interested in shopping for a new rate plan or would like to review our current rate plan offerings, we encourage them to contact Customer Care or visit T-Mobile.com/cell-phone-plan.

On June 25, 2024, our office contacted M and advised them of the information above. T-Mobile regrets any inconvenience to M

Based upon the above, we respectfully request that this matter against T-Mobile be closed.

Thank you for bringing this matter to our attention. If you have any questions, please do not hesitate to contact me at the address listed below or at 425-***-****.

Very truly yours,

T-MOBILE USA, INC.

Alton L

Respuesta ejecutiva

Upon receipt of my email to the CEO (pasted previously), the office of the T-Mobile CEO has reached out to me.  A very nice lady who identifies as a "Senior Specialist, Team CEO" called me late this afternoon.  She was quite willing to listen to my story, and expressed her apologies for the fact that I was "disappointed" in the service.  Although she was totally cordial and professional, this was obviously a "CYA" followup.  She assured me that the credit for my last month's cost would be applied.  Nowhere, however, was there a mention of the fact that a promise was ever made or broken.  She, once again, mentioned that "inflation" was hard on everyone, and that the price increase to those of us who were promised our monthly cost would NEVER increase was necessary.

Nuff said!

MickeyDAZ wrote:

Deborahlpierson wrote:

I have been with TM for over 22 years and on the One55 plan locked price. I also got a message of a $5 ,increase. Honestly, I don't mind because there isn't anything out there that comes even close to the benefits TM offers automatically with each plan. If it is the point that we are supposed to be locked in, ok, I get it. However, it has been well over 10 years since I have had any price increase even though I benefited from upgrades without paying. Such as 5G. I took this time to upgrade my plan and got amazing benefits and specials. Yes, it is an increase in my bill but I'm saving on the back end because I can cancel some of my streaming accounts. I'm on a tight budget and fixed income as well, but if you do a little research and talk to an agent politely, you might find switching plans could save you money in the end. If not, Is $5 really that bad/much considering what they give us for free? I personally don't think it's asking too much. I haven't found anything else out there that comparable to what TM offers in the same price range. 
 

I've got (or had) Magenta max 55+ for 3 years and $39 price lock on Home Internet. For me it's not about the $. It's that they also had the nerve to dis-honor prior commitments and auto-changed people to a new plan. No place for opt out. Wirst, which you may not have noticed, but all "new" plans come with significantly lower data and throttling limits  Depending on where you look you get different answers WRT these changes. Multiple government contacts starting today for me  

 

It is NOT the money… it IS the principles !!!