Forum Discussion
T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile is trying to raise my monthly rate by $10.00. When I spoke to their customer service people this morning they told me that there was nothing that they could do to fix the problem. I also noted that they changed all of the marketing information on their web site to delete all references to the price-lock guarantee which I was offered when I set up the account. We need to find a way to complain loudly to T-Mobile about this breach of contract and breach of trust. If we do nothing, they will raise our rates again in the future. Let's fight back. Thanks for listening.
My name is Mitch I concur with everyone who has either already been jacked on T-Mobil's promised price lock for life, "One Plan". I'm about to be screwed on my next billing statement. I will take everyone's advice and file as many complaints as needed until we open a class action lawsuit if that's what we need to do.
Smoke & Mirrors. T-Mobile, what are you doing? Keep your promise to everyone who has stuck with you because you promised all of us and because it's the right thing to do. To think that you're just going to screw us all and nobody is going to care. Guess what? I care, we all care and this is not over…
So glad to see that many others are equally incensed by this. I do hope there is a class formed and a lawsuit initiated.
The best thing to do is to file a complaint with the f c c
i have same story like yours, We need take any action to T-mobil, otherwise they just ignore our voices, T-mobil not good business for our seniors.
I filed a complaint with the FCC and believe that there is a good case for class action.
Right after filing my complaint with the AG in Colorado I got a call from T-Mobile. The rep had very little to say other than letting me know that if I terminate with them they will forgive my last month of charges. He was inviting me to leave!
- Filed complaint with FCC.
- Got a form letter response from T-Mobile to the FCC complaint.
- Letter was full of smoke screens that did not address their price lock for 55+ plan from 2017.
- They did address other “agreements” but not my 2017 price lock issue.
- Got a email from FCC today asking if I wanted to continue complaint and why.
- Responded that I did. Gave the above reasons.
Are you in Kentucky? Use this to complain to the KY Attorney General…
https://secure.kentucky.gov/formservices/AttorneyGeneral/ConsumerMediationForm
Thanks so much KentuckyGirl. I'm in California, and have already filed a complaint with the California Attorney General. Sadly, unlike the FCC, they haven't responded to my complaint at all.
Yesterday I had my second phone call (they called me) from T-Mobile trying to address my complaint.
I feel sorry for their customer service reps who have to deal with this stuff because I’m sure they are just nice folk trying to do the best they can with the talking points that their bosses have given them.
This rep tried to tell me that I needed to understand that prices are going up everywhere, for example, Netflix recently raised their subscription fees. I told her that I did understand that, and that the difference is that Netflix never offered me a “Price Lock Guarantee.”
I also told her that the reason that I signed up for their "Uncarrier Price Lock Guarantee" was because I knew that inflation and rising prices are an inevitable reality, and my signing up for for the "Uncarrier Price Lock Guarantee" was supposed to offer protection against that. T-Mobile's specific wording in their press release was
“New Rule: Only YOU Should Have the Power to Change What You Pay – Introducing Un-contract for T-Mobile ONE” (see below for full press release from 2017)
https://www.t-mobile.com/news/press/un-carrier-next
This rep also tried to tell me that the fine print in the offer that I had accepted in 2017, only promised that if T-Mobile did raise their rates, they would pay my last month of service. I told her that the offer I accepted didn't say that, and that this idea of paying your last month of service is a new one that T-Mobile introduced in January of this year, and because they were using this fine print along with an "Unlock Promise" the Better Business Bureau has now asked them to stop advertising is as a Pricelock Guarantee
https://9to5mac.com/2024/06/18/t-mobile-price-lock-false/
Because the offer they are currently advertising is NOT a Price Lock Guarantee
I am starting to look into the resellers like Tello, Boost, and Mint. Does anyone have any recommendations? It appears that I can get much cheaper rates based on my usage level. Perhaps T-Mobile has done some of us a favor with this price increase, as it appears that there are potentially much better options out there.
