T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans

I am testing out Visible wireless now. It is $25 a month for unlimited everything.

i also just filed a complaint with the fcc before i found this thread,  i hate bait and switch as much as i dislike lthis new ceo---he needs to go

leftwich wrote:

i also just filed a complaint with the fcc before i found this thread,  i hate bait and switch as much as i dislike lthis new ceo---he needs to go

 

If we ALL that got affected by T-Mobile’s “Breach of Contract” complain to the FCC, your state AG, the BBB, you state Senators, etc; Justice Will Be Served !!!

levi1111 wrote:

File the complaint with the FCC using the link provided in one of the posts. It was easy. Maybe the FCC can pressure them to honor their promise and a lawyer will pick this up and file a class action suit. 

When I called, the agent tried to get me to change and then offered to pay the lasylt month if I chose to leave. The minute I do that, I break the contract and cannot hold them to their contract going forward. I will hold out, pay my bill so their is no lapse and hope the FCC and or a lawyer can help hold them accountable. 

I filed with the FCC weeks ago.  Also with my state Dept. of Consumer Affairs and AG.  All of them are responsive, but they all say they're simply acting as a "go between".  They forward the complaint to T-Mobile, then T-Mobile is required to respond to them and the complainer.  The responses have been mostly lying and blowing smoke … which the agencies see as a reasonable reply.  They'll end up doing nothing.  As for a class action suit, the attorneys will be the ones who make the $$, and we consumers will get a check for $22.58.  In the end, T-Mobile lied to us, and … at least for me … I've decided that is enough to make up my mind.  I'll let all know how my service with Patriot Mobile is, but the process of moving my phone and phone number so far has been wonderful.  I'll receive sim cards later this week, and I'll activate my phones.  At that point, I'll contact T-Mobile to request that they credit the final monthly bill.  I've already stopped the "autopay".  Good luck to all, and I'll post a "review" on this forum later.

T-Mobile did NOT keep its word regarding my plan. I switched from Verizon to T-Mobile's 55+ Plan IN 2018 which GUARANTEED that the rate would NEVER increase while I had this plan. T-Mobile broke the agreement by raising my monthly fee by $10. I am thoroughly disgusted by T-Mobile's action which shows the company's untrustworthiness and betrayal towards its customers many of whom have this same plan and also have complained to T-Mobile. T-Mobile only needs to check its Community site to see the reactions of many of these dissatisfied customers. Shame on T-Mobile. Shame on those T-Mobile individuals who decided to betray their customers.

Manofintegrity wrote:

levi1111 wrote:

File the complaint with the FCC using the link provided in one of the posts. It was easy. Maybe the FCC can pressure them to honor their promise and a lawyer will pick this up and file a class action suit. 

When I called, the agent tried to get me to change and then offered to pay the lasylt month if I chose to leave. The minute I do that, I break the contract and cannot hold them to their contract going forward. I will hold out, pay my bill so their is no lapse and hope the FCC and or a lawyer can help hold them accountable. 

I filed with the FCC weeks ago.  Also with my state Dept. of Consumer Affairs and AG.  All of them are responsive, but they all say they're simply acting as a "go between".  They forward the complaint to T-Mobile, then T-Mobile is required to respond to them and the complainer.  The responses have been mostly lying and blowing smoke … which the agencies see as a reasonable reply.  They'll end up doing nothing.  As for a class action suit, the attorneys will be the ones who make the $$, and we consumers will get a check for $22.58.  In the end, T-Mobile lied to us, and … at least for me … I've decided that is enough to make up my mind.  I'll let all know how my service with Patriot Mobile is, but the process of moving my phone and phone number so far has been wonderful.  I'll receive sim cards later this week, and I'll activate my phones.  At that point, I'll contact T-Mobile to request that they credit the final monthly bill.  I've already stopped the "autopay".  Good luck to all, and I'll post a "review" on this forum later.

Done!  Yesterday I received my two sim cards from Patriot Mobile.  Within a short while, I have used my T-Mobile app to obtain a porting code, used it to activate my two lines with Patriot Mobile, deleted my T-Mobile app, called T-Mobile to ask them to credit my final bill (as they have promised we can do if we move), and am now fully "hooked up" through Patriot Mobile.  Their reps are VERY cordial, my account website is clear and concise, and their prices are fair.  With T-Mobile I was paying for two lines on their Magenta 55+ plan, which included Netflix basic.  My monthly bill with Patriot Mobile will be about $12 less than my T-Mobile bill INCLUDING paying for Netflix basic on my own.  AND! … my Patriot Mobile sim card package contained a copy of the US Constitution!  So far, the process has been reasonably straightforward, and I'm happy to have walked away from a company that has ZERO integrity.  Sayonara T-Mobile!

As a final action on my part regarding T-Mobile's lack of honesty and integrity, I have written an email to Mike Seivert, CEO.  For what it may be worth, here's the text of my email:

Dear Mr. Seivert,

My name is XXXX.  Up until a few days ago, my wife and I were part of the T-Mobile family in that we each had our cell phone service through the Magenta 55+ Unlimited plan.  We signed on to the plan at your store in North Myrtle Beach, SC in November of 2020.  The process of switching was easy, and the folks in the store were very helpful.  One of the main reasons we made the switch from Verizon to T-Mobile was that we were PROMISED that our monthly rate would NEVER increase as long as we maintained the plan.  We made no changes to our plans at all, and we paid through autopay every month.  $90 each month, including taxes and fees and "Netflix on us".  We always got good service, and we enjoyed the benefits of the plan.

Then, several months ago, I received a text informing me that our rate would be increasing.  I thought it had to be a mistake since we had been promised that the rate would never go up.  I called your customer support several times and was basically told this:  "Yes.  We did promise that your rate would never increase, but we now find that with the cost of everything going up we must impose a small rate increase".  That nonsensical reply angered me.  So ... I went onto the T-Mobile community site to find out if I was the only one who felt I had been lied to.  The answer was a resounding "NO"!  It seems that many senior citizens were in the same boat as my wife and me.  Again, I reached out to customer support for help, but the rate was increasing and that was that. 

My next steps were to file complaints with the FCC and the South Carolina Department of Consumer Affairs.  Each of those received a written reply from T-Mobil which was laden with lies and "blowing smoke".  No where did the reply say that we had been promised that rates would not increase.  I continued the battle through those two entities and with the SC Attorney General's office.  T-Mobile stood fast in it's denial of the promise that it had made.

Eventually, I came to a conclusion:  It's obvious to me that T-Mobile has decided to trade its integrity for the few dollars it would get from seniors who had been promised a stable rate forever.  That's when it dawned on me that I didn't want to fight this decision any longer.  Honesty and integrity are important in any relationship, and I don't want to do business with a company where those virtues are meaningless.

The bottom line is this:  I have now severed my relationship with T-Mobile, and I've switched the service for my two cell phones to a competitor.  They seem to honor and treasure their integrity.  Please know this:  It was NEVER about the money!  It was about an agreement between me and T-Mobile, and a promise that your company decided not to keep.  Most of the folks involved in this issue will be dead in a few years, and the added income to you would be negligible anyway.  The true colors of what you stand for have become abundantly clear for me, and as I told one of your reps, if you came to me with a promise of free service for the rest of my life, I would not do business with you.  Integrity is highly important to me.  I have an expectation of integrity of those I do business with, and your company has not met that expectation. 

I hope the results are worth it to you.

magenta9171786 wrote:

SpookWarrior wrote:

magenta9171786 wrote:

For those asking about a class action lawsuit, it was filed yesterday in U.S. District Court in the District of New Jersey, requesting a jury trial as a result of T-Mobile breaking their promise to not raise prices for those of us covered by the Un-contract and their Price Lock. For those wishing to have a look at the complaint, here’s a link:   https://drive.google.com/file/d/1NuzIh7lhRBwDRxFxa_RxAU3fxSMDQO4f/view?usp=sharing

How do we go about joining the class action lawsuit?  Please advise - thanks.

This is pretty new, but I believe that members of the class will be notified by the court if it allows the case to proceed. In the meantime, you may want to go on the T-Mobile site and opt out of their arbitration clause. https://www.t-mobiledisputeresolution.com/en/TMobile/OptOut

 

That opt out is only good if you activated a line less than 30 days.

7207714409 wrote:

I filed a complaint with the FCC. Thank you to the person above who suggested that and provided the link. I just received a form letter from T-Mobile. See attached. It is quite remarkable how they are trying to deny ever having made the claim, and conflating a different offer called the "price lock" which they say was offered in April 2022 through January 2024.  I have a very clear memory, as many of you seem also to have, of the 55+ plan when it was first announced in 2017 with a "guaranteed price for life".

I just can't believe that nobody has any documented evidence of this promise that was made when we signed up. I I did some initial searching on the Internet way back machine (https://web.archive.org) but I was not yet able to find anything. 
 

I think overall T-Mobile is a pretty good company, but it does seem like they are in breach of contract here, and it seems like they should be called on it. It does seem like things may have changed since John Légère left. 
 

 

There is documented evidence, and it's still on the T-Mobile web site. Here's a link to their January 2017 announcement:    https://www.t-mobile.com/news/press/un-carrier-next

You can also hear it from John Legere in this video interview he did about that same time:  https://www.youtube.com/watch?v=LVQuD_fTpcE

I remember there was a lengthy video event that Leger did to kick off this program, but I haven't been able to find it, yet. T-Mobile is lying when they tell you that they've always had this "We'll pay your final bill if you choose to leave if we ever raise your price" plan in existance. The earliest instance I can find is January 2024. Those of us who signed up under the Uncarrier Un-contract  and later, their Price Lock, know that we had what was supposed to be a lifetime guarantee that T-Mobile would never change the price we pay, and now they're trying to reneg on that promise. They can't be allowed to get away with that, and since complaints to various regulatory agencies seem to be ineffective, a class action lawsuit has been filed.

You're right about things having changed since John Legere left. Legere was much more in tune with valuing T-Mobile's subscribers, and doing right by us. Sievert is the anti-Legere, having destroyed all the goodwill that was built up during Legere's tenure. Doing away with the ability to auto-pay with a credit card and requiring us to give them direct access to our bank with a debit card (or other means) was a bad decision, for subscribers, because they've shown they can't protect our data, and debit cards have less protection than credit cards. There have been other things they've done, but the one that has upset their large subscriber base was the price increase on grandfathered plans, and then engaged in a campaign telling us that we were misremembering, and that they always reserved the right to raise the price we pay. It's apalling that they think that little of us.

The plan was “GUARANTEED FOR LIFE”

 how can that guarantee be broken? Isn't that a breach of contract?