Forum Discussion
T Mobile prepaid account balance is too low
Even after refilling the prepaid account multiple times and having enough balance in my account, I keep getting this warning that my account balance is too low. Tried to talk to 3 different custo...
Hi so I just encountered the same problem after switching my plan and was able to get it resolved with help from customer service (+1 8009378997). I'd break my process into 3 steps:
- Confirming the issue - able to message/call others and receive messages/calls from people in the U.S./wherever your plan is at?
- Restart phone - customer service ask me to restart my phone. I recommend trying this out prior to calling customer service as I restarted, problem not resolved, but they can't call me back cause my number is still unreachable. So I have to call them back and wait in line again.
- Customer service asked me to reset my network while they monitor/fix things on the backend. It works! Problem resolved!
Hope this helps!
