4G LTE CellSpot v2 not connecting

I am having the same problem. 

• When first connected: Power blinking green, Internet blinking orange
• After couple hours the CellSpot did not change at all.  Same lights as before. 

I contacted Tech Support and they have asked me to Reboot the Cellspot and wait for 2 more hours, no change.  I did this 3 more times with T-Mobile tech support and I still have this issue.  T-Mobile blamed my internet service provider then they recanted when I told them that my PC is plugged into the LAN port on the back of the CellSpot and it can access the internet with no issues.  T-Mobile is clearly either discontinuing these units because of the roll out of 5G or they lack the networking expertise to resolve what is clearly a provisioning issue on their end of the network.  

My CellSpot issues started shortly after the Sprint/T-Mobile merger and now my CellSpot is a paperweight because I have had no cellphone signal in my home for over 5 weeks now.  I have an open ticket with T-Mobile but I am not allowed to speak with their engineers to share information that can help them to resolve this issue. The tech support team keeps doing the same procedures and somehow they expect a different outcome.  This is insane how much time is being wasted on this simple provisioning issue.  This only proves to me that T-Mobile is or already has discontinued their support for these 4G LTE CellSpot devices.  I hope that I am wrong and I will admit it if I am but the facts speak for themselves. 

As a company grows in size, certain products no longer fit its business model.  The 4G LTE CellSpot is one such product.  I expect that T-Mobile will announce a new technology based on 5G in the near future that will make the 4G LTE CellSpot fully obsolete.