Forum Discussion
5g home internet problem
I've had 5g gateway for about 3 months now. Worked great till last week. Now only works from midnight to 7 am (100+ Mbps, .5 Mbps all other times). I've spent hours with tech support, replaced the...
T-Mobile's 'updating towers' is a standard 'go-to' excuse, and isn't even specific to the tower that you're connected to. I've experienced this same excuse for many years. even AFTER T-Mobile advanced technical support (not 'team of experts' - aka customer care/billing).
0.5Mbps for a site 1 block away is the equivalent of what I had from T-Mobile’s plain 5G when using T1’s for supply.
I suspect that there are more issues… 1 month shouldn’t be an issue - either you’re being throttled, or there’s something else at play.
Almost every ticket I’ve filed with T-Mobile ends up ‘closed without customer notification’.
