Forum Discussion

MagdalenaSzczer's avatar
MagdalenaSzczer
Network Novice
Hace 4 meses

Account name change

I called a month ago to change the account to Magdalena Szczerbinski from Anna Szczerbinski, but the bill is still addressed to Anna Szczerbinski

  • gramps28's avatar
    gramps28
    Router Royalty

    If Anna is the primary account holder she will need to call to do a change of responsibility.

  • syaoran's avatar
    syaoran
    Transmission Titan

    You will need to visit a T-Mobile store to show ID to have your name corrected on your account.  You might also be able to verify and have it done through T-Force.  You can send them a DM to T-Mobile on Facebook or Twitter to see if they can take care of that for you.