Anyone else having problem activating galaxy watch 4 as standalone?

I am having a similar issue. I have a Sprint business account, I got a call from someone from Sprint that I need to get updated T-M0bile SIM cards for our devices otherwise we will not be able to use the network soon. Went to a local T-Mobile store/repair center [where I have been going for years with Sprint] asked about updating SIM cards, after waiting 45 minutes for an available associate, they changed SIM cards in our Samsung phones. I mentioned that I am considering upgrading my Galaxy S3 smartwatch and getting a new watch with LTE plan instead of only Bluetooth/WiFi, I chose a Galaxy Smart Watch 4 Active [44 mm without classic bevel] that is on promotion for $99 if I sign up for an unlimited wearale plan for $10 a month and agree to keeping it active for 2 years. So I did, I was almost going to do a trade in on Samsung's website for the Smartwatch 4 Classic LTE 46mm for their Black Friday special of $299, so this seemed like a good deal without the bevel and slightly smaller for $99. The agreeing and signing up, then, pulling my new watch from inventory and waiting for the associate to set it up and pair to my phone took about 90 minutes. Then an hour later I was at home and tried to make a call from phone, got error message that I am not connected to a network, drove back to the store, got on waiting list again, eventually got the guy who was helping me before, he apologized and ended up changing to yet another new SIM card, seemed to work, but I asked him to test watch to make sure the standalone LTE worked without being connected to my cell phone's Bluetooth. It did not work, he tried to do a factory reset of the watch and set it up again, but still did not work on standalone without my cell phone on. Kept trying different fixes, got help from other associates, and eventually a a manger, they could not make the stand alone LTE work, only Bluetooth with my phone on. The store was soon closing, manager suggested they would send a message to someone offsite to recommend higher tier for a fix, said they would call me first thing upon opening the following day. I had no choice but to say "OK. Next morning arrives, I did not hear from them, at 2 PM I called the store, got put on hold, then somehow was cut off, so I decided to drive there again. Got on waiting list again, a different manager said he knows how to fix it, however after an hour he could not fix it, so asked one of the technicians from the back to try. Three factory resets and reactivations, and 3 hours later they said they can not figure out why it wont work and will need to submit a claim to yet a higher level of assistance and it will take 5 business days. "But the good news is you can use your watch/phone while paired together via Bluetooth as long as you are within 30 feet of phone". I explained that I already had a Samsung watch that I can do that with and did not need an extra 410 per month wearable, plan. The whole reason to agreeing to two years of $10 a month fees was because I want stand alone capability to go on walks and bike rides without my phone, but still have network access. They said "well you can still pair with your watch via BlueTooth" We went round and round about that, I eventually realized and accepted the level of customer service I was dealing with at this location and can only hope that after 5 business days they either fix it, or they end the contact. I am very disappointed, I like the watch, I just wish it would do what they promised it would do. I was sold on the idea of standalone LTE and now I want it. My wife has it on her phone, same Sprint business account, recent upgraded SIM card, same Samsung watch/phone pairing, her stand alone works, mine does not.