Anyone else having problem activating galaxy watch 4 as standalone?

Do you have a phone synced to it?  It may not work without a phone.   But, it will work as an "extension " of your phone.   I was gone all day today without my phone and was able to call and message...no problem.  I  cannot understand why tech is telling you that UNLESS you don't have a phone synced to it

Wacki wrote:

I have 2.  Both work seamlessly without the phone.  They both have their own #.  But are synced to their respective phones.   They need to  check the settings for you to be used as a standalone.   I am very happy with ours.  Only issue the battery life is shortened when not hooked to phone.  Absolutely love the freedom it gives us!

Just spent 1 hour with tech support. They say the same thing everytime I call. That the Galaxy watch 4 Classic LTE does not support stand alone operation. Even with it's own number. Almost 2 weeks trying to get this working. and no success.

I have 2.  Both work seamlessly without the phone.  They both have their own #.  But are synced to their respective phones.   They need to  check the settings for you to be used as a standalone.   I am very happy with ours.  Only issue the battery life is shortened when not hooked to phone.  Absolutely love the freedom it gives us!

What did you say to costumer support to get the companion feature removed @Jarods350z ? What do I have to tell them ?

@Jarods350z y @N2wood what do you mean "companion" feature? I have another digits line that I want to keep, but I think I have to remove it or convert it to a voice line. Any tips? 

Thanks N2Wood you cracked the code! The key is to tell customer support to remove the companion feature from the account, On their end. Once they remove that just reboot the watch. If you see lte on the upper display your good to go. Big thanks to Thomas from tmobil customer service in Kentucky. Best CSR ever. Now my watch has a different number than my phone! No phone leash at all!

P.S. worked on this for 5 hours and 6 CSR ugh hope this helps everyone to avoid that hell.

N2Wood- Are you using a different phone number for your watch? I am actually  returning the 4 watch today because it will not work separately. I bought it for my 11 year old boy to call us, but Tmobile says it cant work with its own number. Which really makes no sense since they sent me a new number with it?  Well what the hell is "Standalone" then? I clearly told the Tmobile sales rep on the phone I was buying it for my son to use and adding a line for him. She said it works and its in the mail!

I take it you are making/receiving calls on your watch but they are your original cell phone number?

UPDATE:  Bottomline is they fixed it at the store. I never got a call back regarding the claim that was submitted, so I again drove to the T-Mobile store and signed in, waited about an hour and re-explained the whole situation. A technician did what I expected he would do, which is do a factory reset, eventually one of the associates that was working with me 6 days earlier got involved and told me that they have not yet received a response from the claim that was submitted, He did some research in their system and told me that what he just learned is that there are many complaints about Samsung Smart Watch 4 not being compatible with their system and they do not work with stand alone LTE plans. I expressed my disbelief and asked "Then why did you sell me one with a stand alone wearable plan for $10 per month if the company knows it wont work?" He agreed that it should not happen but that is the situation with this new watch. I said "then why does the same additional watch that I added to my wife's Samsung cell phone work on our same business plan, but mine does not?" He was perplexed by this and looked into the provisions and settings of each of our watch/phone settings in their system and found that my settings had 3 features included, that my wife's watch did not have. It took a few tries to copy and replicate the same settings as my wife's settings, and the whole process including the conversations and research took about 90 minutes, but he finally got it to work. I wish I could tell others here exactly what settings were changed, but it was on their commuter screen and I could not view it. I do remember him telling the manager in the process that he removed the "companion" feature in my settings, but that was only 1 of the three features that were taken out. I am happy that my new Smart Watch 4 now works stand alone, I can take walks, runs, bike rides and leave my phone at home, and still be able to make/receive calls, and texts and record my workout data that syncs to my account. I am now very satisfied.

I am having a similar issue. I have a Sprint business account, I got a call from someone from Sprint that I need to get updated T-M0bile SIM cards for our devices otherwise we will not be able to use the network soon. Went to a local T-Mobile store/repair center [where I have been going for years with Sprint] asked about updating SIM cards, after waiting 45 minutes for an available associate, they changed SIM cards in our Samsung phones. I mentioned that I am considering upgrading my Galaxy S3 smartwatch and getting a new watch with LTE plan instead of only Bluetooth/WiFi, I chose a Galaxy Smart Watch 4 Active [44 mm without classic bevel] that is on promotion for $99 if I sign up for an unlimited wearale plan for $10 a month and agree to keeping it active for 2 years. So I did, I was almost going to do a trade in on Samsung's website for the Smartwatch 4 Classic LTE 46mm for their Black Friday special of $299, so this seemed like a good deal without the bevel and slightly smaller for $99. The agreeing and signing up, then, pulling my new watch from inventory and waiting for the associate to set it up and pair to my phone took about 90 minutes. Then an hour later I was at home and tried to make a call from phone, got error message that I am not connected to a network, drove back to the store, got on waiting list again, eventually got the guy who was helping me before, he apologized and ended up changing to yet another new SIM card, seemed to work, but I asked him to test watch to make sure the standalone LTE worked without being connected to my cell phone's Bluetooth. It did not work, he tried to do a factory reset of the watch and set it up again, but still did not work on standalone without my cell phone on. Kept trying different fixes, got help from other associates, and eventually a a manger, they could not make the stand alone LTE work, only Bluetooth with my phone on. The store was soon closing, manager suggested they would send a message to someone offsite to recommend higher tier for a fix, said they would call me first thing upon opening the following day. I had no choice but to say "OK. Next morning arrives, I did not hear from them, at 2 PM I called the store, got put on hold, then somehow was cut off, so I decided to drive there again. Got on waiting list again, a different manager said he knows how to fix it, however after an hour he could not fix it, so asked one of the technicians from the back to try. Three factory resets and reactivations, and 3 hours later they said they can not figure out why it wont work and will need to submit a claim to yet a higher level of assistance and it will take 5 business days. "But the good news is you can use your watch/phone while paired together via Bluetooth as long as you are within 30 feet of phone". I explained that I already had a Samsung watch that I can do that with and did not need an extra 410 per month wearable, plan. The whole reason to agreeing to two years of $10 a month fees was because I want stand alone capability to go on walks and bike rides without my phone, but still have network access. They said "well you can still pair with your watch via BlueTooth" We went round and round about that, I eventually realized and accepted the level of customer service I was dealing with at this location and can only hope that after 5 business days they either fix it, or they end the contact. I am very disappointed, I like the watch, I just wish it would do what they promised it would do. I was sold on the idea of standalone LTE and now I want it. My wife has it on her phone, same Sprint business account, recent upgraded SIM card, same Samsung watch/phone pairing, her stand alone works, mine does not. 

It seems like samsung’s plague has once again come unto us with lies showing us sweet honey while they sold us snake poison galaxy watch all 4s models.

I spent roughly $ 654.00 plus on these things with so called discount when I tried to activate the standalone plan that I have had for long time,Tmobile and T/sprint and att all of them could not do any better the only resolution was to wait for 72 hours while samsung work on their watches but after 84 hrs I came again to get the same disapointing answer: Sorry Mr Sir,,,, your unfortunateeeee watch won’t work as a standlonely device sooo>>>; you need to use it as a companion to your phone….. Shameless Samsung and these US Carriers are just as thieves as any thief can be except they are stealing using the book.

I had to return the watch and other fake offers I got with them right now, we may not like Apple, but we are being forced to get into it.