Forum Discussion
Anyone fed-up with horrible coverage from TMobile
This is a Description of our Complaint with T-Mobile and the BBB: For the past almost 3 years we have had all of our family cell phone lines with T-Mobile. We switched over from Verizon about 3 year...
I've been having issues with my T-Mobile service since I switched over to their Magenta Max plan + got a new iPhone 13 Pro. Now I only get reception if it shows the bars AND also specifically shows 5G UC. If it shows 5 bars and says only "5G" or LTE or anything else, I get absolutely no data reception. The bars don't mean anything anymore.
Their customer support has been no help. They always start by checking the coverage in my area (San Francisco) and tell me there are no outages, and then tell me to restart my phone, which usually does the trick, but it happens so frequently that it's a huge pain to have to restart every time I don't get data reception. They are unable to provide any other insight into the issue.
If anyone is reading this while shopping for a new carrier, AVOID T-MOBILE! Go with a different, more reliable carrier.
Same issue here! The first 6 months of service was fabulous, then it slowly got worse over the last 6 months. So many chats with support, engineers are aware of the poor signal, and was told that they were working to resolve. Then during the last chat I was told that they have NO plans to resolve the poor signal issue. I finally filed a complaint with the FCC, not sure if it will help but we'll see. I will continue to blast on social media as the other carriers in my area are not much better and way more expensive!
