Forum Discussion
Anyone fed-up with horrible coverage from TMobile
This is a Description of our Complaint with T-Mobile and the BBB: For the past almost 3 years we have had all of our family cell phone lines with T-Mobile. We switched over from Verizon about 3 year...
Definitely BBB → FTC → FCC route.
BBB/FTC/FCC are just a low level form of arbitration.
if you're in California, you might have a better leg to stand on. CA FTC Sprint merge requirements are pretty tight for service.
https://docs.cpuc.ca.gov/PublishedDocs/Published/G000/M333/K367/333367934.PDF
The Decision orders the merged company to implement the following to benefit consumers:
Provide 5G wireless service with speeds of at least 100 Mbps to 99 percent of California’s population by the end of 2026, and 300 Mbps to 93 percent by the end of 2024.
Provide 5G wireless service with speeds of at least 100 Mbps to 85 percent of California’s rural population, and speeds of at least 50 Mbps available to 94 percent of California’s rural population, by the end of 2026.
Have fixed home Internet access available to at least 2.3 million California households, of which at least 123,000 are rural households, within six years.
Maintain or improve current 4G LTE service quality and coverage for existing customers during the transition to 5G.
Offer the low-income California LifeLine program for as long as it operates in California, and enroll at least 300,000 new LifeLine customers.
Increase jobs in California by at least 1,000 compared to the total number of current Sprint and T-Mobile employees.
Other important commitments relating to diversity, reporting, and rural infrastructure deployment.
