Forum Discussion

Redwoody128's avatar
Redwoody128
Network Novice
Hace 3 años

cannot connect to data in Europe.

I am in the Netherlands and my phone will not connect to data. I have the magenta plus plan. My wife is on the same plan and she gets data here. Our phones are on the same settings. I get bars for phone but no data symbols.

  • syaoran's avatar
    syaoran
    Transmission Titan

    Do you have roaming enabled?  Is your device compatible for data with the roaming partner's network?  

  • First thing I'd do is check in my phone's settings to see if Data Roaming is disabled. In my phone, it's under "SIM & network settings". If that's OK, I'd call T-Mobile at +1-505-998-3793. It's a free call from a T-Mobile phone. Also, look at the Lista de control del roaming internacional.