Forum Discussion
Can't receive data when on 5G UC
New Pixel 6 Pro. Worked fine for first few days. Now when the phone shows connected to 5G UC, I can not receive any data or connect to internet. There's an exclamation point in the notification area. If the phone shows just 5G or LTE them I can receive data. Tried resetting all networks and still won't work on 5G UC band.
5G UC T-Mobile's "Ultra Capacity" network technically includes high-band 5G. The range of the higher bands are much more limited (1 mile radius) than mid and lower bands and some phones may not handle the higher mm bands very well. The mid band delivery makes more sense but still the 2-3 mile range and penetration could be sketchy. With the T-Mobile solution it appears the UC could appear when connecting to the mid-band mm or high-band mm network but probably the mid-band mm network. Since the radius of delivery for a mid-band mm frequency is not that broad (2-3 miles) it seems the delivery for mobile customers in transit is probably be a bit problematic. The lower "5G NR" T-Mobile solution has better range and penetration so is more forgiving. The solution seems to be more towers and more uniform coverage. It is not there yet. Just my take.
Having same issue with S21 Ultra. Anyone find a resolution?
This is a terrible experience very frustrating and purposeless to have if it’s not going to work in emergencies
I see the ‘Adaptive Connectivity ‘ on that Pixel. you may want to check on its use.
https://lifehacker.com/how-to-fix-your-pixel-6s-connectivity-issues-1848149259
I have an iPhone 13 and magenta max 55+ and lost data everytime UC turned on. pretty bad to lose nav data when in a different city and trying to navigate. I saw above that one person was able to turn off UC but I don't see where that is an option. calling it ultra capacity is a joke.
I have a T-Mobile Samsung S21 5G. Same problem. Normal drive back and forth to my property and even my calls drop whenever my band changes to 5G UC in two spots along the highway. UC stands for Ultra Capacity regardless of what customer service says. I can run a speed test when on 5G UC and download at 300Mbps. Upload at 10. But cannot use internet, cannot text, cannot make calls. Makes no sense. They want you to see how fast it is with a speedtest but then block you from using it for normal purposes.
Been having the same issues on my iPhone 12 Pro since it rolled out back in November. Very frustrating. Would love to have a solution as well. Got any sort of response yet, T-Mobile? It's been a long time at this point…
+1 every time I see 5G UC it means not enough internet even for checking emails, I am on T-Mobile ONE, feels like punishment for being on grandfathered plan… no offers, no promos, no internet, I wish John Legere to be back so bad
BC NC wrote:
No. The solution offered by T-Mobile was to turn off 5G completely and only use LTE… not exactly the right way to keep customers. They should have held back the rollout of UC.
Exactly! Sounds like T-Mobile is saying, go to another carrier. I still have a couple apps that get no data when UC is connected. Royal PITA 🤬.
No. The solution offered by T-Mobile was to turn off 5G completely and only use LTE… not exactly the right way to keep customers. They should have held back the rollout of UC.
