Forum Discussion

Flip4_user's avatar
Flip4_user
Roaming Rookie
Hace 3 años

'E' instead of 5G or LTE

The flip 4 was working fine until a few days ago where I see E on the signal bar and no more 5G or 5UC.  The issues is that when I see the 'E' my phone network disconnects easily and I have 2G data, which is frustrating.

Called T-mobile and they said there was a 'modernization' happening where I live.  I am about 100 miles away from my house and I am still getting that dreadful 'E'.  I have cleared cache, reset network, reboot, manually select carrier, cleared cache in sim-kit apps to no avail. 

this phone was working fine until 4 days ago.  Please help

  • lack of coordination for what exactly? what should Samsung and TMO coordinate on exactly?

  • Slashlee wrote:

    My household is having the same problem. I have an iPhone 13 Pro, my daughter has an older iPhone, and my husband has a Samsung Galaxy. T-Mobile can't figure it out and I'm at my wits end with the data and cell service issues.  After 18 years with TM, I'm about to break up with them for ATT. I have been troubleshooting with them since October!

    I'm too frustrated, the support team couldn't solve anything. They gave me a ticket n told me they would call me back. They coverage keeps switching the network connection types and ones it goes E it never switches back to 4G or LTE (which I've never seen on my primary phone, and see it in my older phone), unless i put my phone on flight ✈️ mode and back again. But lately they have been a torture for me. It's like I'm paying for nothing, and on the other end more losses on your work or business. I've had enough tbh

  • formercanuck's avatar
    formercanuck
    Spectrum Specialist

    Don't think you're alone on this.  T-MObile has large chunks of area in Santa Barabara County area where its 'Edge' only or roaming.  It was 4G LTE (b66/b71) and Edge in the past.  T-Mobile decommed a site that was Edge only, and is now roaming only.  Their update (8 months roaming + 5 months Edge mostly in adjacent areas) has no ETA to fix/repair.

    Note:  All areas are different.

  • formercanuck's avatar
    formercanuck
    Spectrum Specialist

    In some places … that will work.  In others, you'll get either 'No Service' or 'Emergency SoS'.