Forum Discussion
'E' instead of 5G or LTE
The flip 4 was working fine until a few days ago where I see E on the signal bar and no more 5G or 5UC. The issues is that when I see the 'E' my phone network disconnects easily and I have 2G data, which is frustrating.
Called T-mobile and they said there was a 'modernization' happening where I live. I am about 100 miles away from my house and I am still getting that dreadful 'E'. I have cleared cache, reset network, reboot, manually select carrier, cleared cache in sim-kit apps to no avail.
this phone was working fine until 4 days ago. Please help
In some places … that will work. In others, you'll get either 'No Service' or 'Emergency SoS'.
Visita
Configuración
Conexiones
Redes móviles
turn off “Allow 2G Service”
Fixed it for me!
Don't think you're alone on this. T-MObile has large chunks of area in Santa Barabara County area where its 'Edge' only or roaming. It was 4G LTE (b66/b71) and Edge in the past. T-Mobile decommed a site that was Edge only, and is now roaming only. Their update (8 months roaming + 5 months Edge mostly in adjacent areas) has no ETA to fix/repair.
Note: All areas are different.
It’s so sad that this is the best customer service I can get with this company.
Slashlee wrote:
My household is having the same problem. I have an iPhone 13 Pro, my daughter has an older iPhone, and my husband has a Samsung Galaxy. T-Mobile can't figure it out and I'm at my wits end with the data and cell service issues. After 18 years with TM, I'm about to break up with them for ATT. I have been troubleshooting with them since October!
I'm too frustrated, the support team couldn't solve anything. They gave me a ticket n told me they would call me back. They coverage keeps switching the network connection types and ones it goes E it never switches back to 4G or LTE (which I've never seen on my primary phone, and see it in my older phone), unless i put my phone on flight ✈️ mode and back again. But lately they have been a torture for me. It's like I'm paying for nothing, and on the other end more losses on your work or business. I've had enough tbh
I've seen this happen on my Samsung Galaxy S22 Ultra (with either psim or esim card). Indeed they removed the pSIM and programmed the eSIM to try and resolve the "E" issue. It didn't help.
E stands for "Edge." What is happening is that the signal for LTE/5G gets lost and the phone backs down to Edge service to get a signal, But, once that happens, the phone does not try to switch back to LTE/5G until it completely loses the Edge signal. Airplane mode toggle might fix this or it might not, however a reboot SHOULD fix this issue.
Once the Edge network is properly and completely decommissioned, this should no longer pose a problem, but it is still active in some areas.
The reason you're not getting any data is because the Edge system is super, super slow data. Today your phone uses so much data, Edge gets overwhelmed to the point your phone won't function on it. Only legacy devices will.
lack of coordination for what exactly? what should Samsung and TMO coordinate on exactly?
I have same issue for my samsung s22 ultra. My wife phone gets 5G. I spoke to technical support and they couldn't resolve. And, got escalated to higher level. I will get to know in a couple of days. Its frustrating with both samsung and t-mobile on this lack of coordination.
*tips hat* no worries...doin what we do in here.
Thanks!!!!
