Forum Discussion

jmartin123's avatar
jmartin123
Network Novice
Hace 5 meses

ayuda

i had three lines . one line for me, primary account holder and one line each for my two children. i am in the process of switching carriers, so i went ahead and ported my line over and the two kids. i was trying to activate an esim on my line with new carrier no luck, but i never got around to the kids line. so i guess their still active with tmobile , the problem is tmobile blocked my account with them. how do you get back in your account .

  • You can visit your local T-Mobile store, give Customer Care a call at 611 from one of your T-Mobile lines, calling 1-800-937-8997, or by sending a DM to T-Mobile on Facebook or Twitter.

    https://www.t-mobile.com/contact-us

  • syaoran's avatar
    syaoran
    Transmission Titan

    You can visit your local T-Mobile store, give Customer Care a call at 611 from one of your T-Mobile lines, calling 1-800-937-8997, or by sending a DM to T-Mobile on Facebook or Twitter.

    https://www.t-mobile.com/contact-us