Forum Discussion
how do i report a dead zone?
Recently moved to land o lakes FL, we have absolutely no service both call and internet even though some areas we get 3-4 bars and says LTE. I have to use our cable WIFI to make calls. We frequent We...
You could bring the lack of coverage in that area to the attention of Support. Expecting things to change in a few weeks, if at all is unrealistic. If it is the result of a tower that needs repair. Dispatching people when there is a shortage of workers that maintain and repair cellular towers, especially during a pandemic, is going to take longer than normal. If it is an actual dead zone. Perhaps the issue why there is no service there yet, is because you mention it is a growing area. Obtaining the site and permits to construct a new cellular tower and get it up and running all takes time.
I know it would take time I wouldn't expect an overnight fix. But to give comparison I normally average about 20GB month of used data and last month (when we moved here) only 0.3GB because I'm only able to use my phone when connected to WIFI. So it comes back to why am I paying for a useless service? So from home I don't care it is what it is I have my home internet as backup, but I live along a very busy 6 lane state road and even busier interstate and popular exit that has been here for years. I can't use my phone at all if there is an emergency I would have to use a stores phone or hope they have a free WIFI to connect to which is ridiculous in today's world, might as well bring back pay phones. The homes and communities have also been here for over 10+ so more then enough time for T-mobile have started the process. Now we are reaching points where there's more homes are being built so I'm shocked the lack of proper service. I did contact support they referred me here.
