Forum Discussion
how do i report a dead zone?
Recently moved to land o lakes FL, we have absolutely no service both call and internet even though some areas we get 3-4 bars and says LTE. I have to use our cable WIFI to make calls. We frequent We...
You could bring the lack of coverage in that area to the attention of Support. Expecting things to change in a few weeks, if at all is unrealistic. If it is the result of a tower that needs repair. Dispatching people when there is a shortage of workers that maintain and repair cellular towers, especially during a pandemic, is going to take longer than normal. If it is an actual dead zone. Perhaps the issue why there is no service there yet, is because you mention it is a growing area. Obtaining the site and permits to construct a new cellular tower and get it up and running all takes time.
thx for your remarks, DrNew and Ann….if it is any consolation, many of us also suffer some of the same issues, and are trying to fight the same battles with all the Telcos…..they are very ready to take your money every month, but they are very fuzzy about the details of their ‘service’, preferring not to give us more info than they 1)-think we can handle, or 2)- want us to know.
I'm also a retired guy and have some time to look at some of this. Getting a signal depends on the tower location and what frequencies they are broadcasting, and what radio frequency bands you have in your device to receive them….it is actually extremely complicated, as is all of our 'tech' nowadays. (there are many 'G's, maybe 10 or 15 types of data transmission, how it is sent and received)
If you have the right radio band (on your device) for the one they are using to broadcast their signal, then you will get a connection. If you do not have, say band 66 on your device, but that's the one they are sending on, you will not get a good signal. Speed test apps can help a little.
But they are more or less constantly taking "towers" down and putting them up, and they have no interest in informing us about the specific frequencies they are using, and which devices will work 'better' with which bandwidths. They are interested in selling you a $1000 phone as often as possible and locking you into a long contract. ( instead of actually being honest about what you can expect ), and it is very complicated…...it just does not feel right if you have paid for a device and service, but cannot get a signal….just my two cents...
