Forum Discussion
how do i report a dead zone?
Recently moved to land o lakes FL, we have absolutely no service both call and internet even though some areas we get 3-4 bars and says LTE. I have to use our cable WIFI to make calls. We frequent We...
You could bring the lack of coverage in that area to the attention of Support. Expecting things to change in a few weeks, if at all is unrealistic. If it is the result of a tower that needs repair. Dispatching people when there is a shortage of workers that maintain and repair cellular towers, especially during a pandemic, is going to take longer than normal. If it is an actual dead zone. Perhaps the issue why there is no service there yet, is because you mention it is a growing area. Obtaining the site and permits to construct a new cellular tower and get it up and running all takes time.
Dullblade wrote:But they are more or less constantly taking “towers” down and putting them up, and they have no interest in informing us about the specific frequencies they are using, and which devices will work ‘better’ with which bandwidths.
In part, this is due to the efforts underway to merge Sprint's network with T-Mobile's. It's really one of the largest network mergers ever undertaken.
I have a perennial problem with poor service at my ENT's office (outside in the parking lot). The signal from two towers is blocked by large, brick medical buildings. The third tower is a little too far away and is probably too congested. The problem is that I'm only there for, maybe, and hour a week. It takes longer than that to get Tech Support on the phone. At least it's not at my house.
