I am about to give up on TMobil

Service always depends on where you live. 5g is new and can be underwhelming.

On each of the major carrier forums I see so many unhappy consumers but yet they have not moved on despite threats of "ditching" or "giving up". Every carrier has it's problems and we are too eager to point out all the negatives on public forums such as support groups and social media. T-Mobile is far from perfect (as we have currently seen with the data hack), but Having been a Verizon and AT&T consumer in the past, as well as Sprint with a work account, each has had it's own network issues. When I get to the point I am frustrated by one carrier and it becomes "unbearable", I move on and try a different carrier. It's not always about cost, it's about service and if that "perfect" carrier ever emerges, let me know. For now at least, let's stop kidding ourselves, because that perfection doesn't exist in any carrier so choose one based on your current needs (and that also goes for the phone you wish to use).

Hey Gramps28

New yes, underwhelming YES (so far).

there are quite a bit of upgrading/adjusting that is still happening. about 100 towers a week if im remembering right..

for the time being switch your phone to 4G LTE instead of 5G and see if speeds improve. if they do stick there and every month or so check to see if 5G is working any better or not..

I feel the same. I was pulled over from Sprint. When T-Mobile swapped my Sim card from Sprint to there's I stopped having service in ALOT of areas I'd always had service. Everyone at T-Mobile says I'm out of range from a tower....???

PLEASE PLEASE explain to me since T-Mobile took over the Sprint towers and they have there own towers and I used to have Sprint service and had a signal (lets say the middle of nowhere land) WHY do I nolonger have service in nowhere land with a T-Mobile Sim card??? It makes NO SENSE WHATS SO EVER!!! 

They claim since acquiring Sprint they have more towers and that means more service to more areas but I see the exact opposite!! 

5G may be new but the 4G service sucks too. I don't have a 5G phone yet but I have no service in a ton of places where I used to have good Verizon service. The problem is TMobile has better service at my house and Verizon was getting progressively worse all over my county, which was why I switched. Now I'm thinking of getting a 5G phone and going back to Verizon, but I'm torn. They're the only carriers with service where I live and they both stink. Verizon was great for many years - don't know what happened.  

fireguy_6364 wrote:

Dazzza wrote:

On each of the major carrier forums I see so many unhappy consumers but yet they have not moved on despite threats of "ditching" or "giving up". Every carrier has it's problems and we are too eager to point out all the negatives on public forums such as support groups and social media. T-Mobile is far from perfect (as we have currently seen with the data hack), but Having been a Verizon and AT&T consumer in the past, as well as Sprint with a work account, each has had it's own network issues. When I get to the point I am frustrated by one carrier and it becomes "unbearable", I move on and try a different carrier. It's not always about cost, it's about service and if that "perfect" carrier ever emerges, let me know. For now at least, let's stop kidding ourselves, because that perfection doesn't exist in any carrier so choose one based on your current needs (and that also goes for the phone you wish to use).

 

 

ATT was hit a few days later..last Thursday or Friday

And AT&T are still in denial even though ShinyHunter's history of major data breaches and exploits means that it is likely the breach actually occurred. However, the data has not yet been linked to AT&T customers specifically, it only appears to be valid. Researchers suspect that ShinyHunters was able to access customer data including names, phone numbers, physical addresses, email addresses, Social Security numbers, and birth dates. 

tmo_mike_c wrote:

We've expanded our 5G and we're continuing to do so. As mentioned, there are a couple of factors like the devices and the location. Say for instance you've got a 5G device and you're in an area with 5G, there could be some further investigation for your area. That can be done with a Trouble Ticket. Keep in mind, if there's a specific area that you're having trouble in, it's likely our engineers are aware and are working on a fix.

Umm… sort of.  TMobile has pushed a lot of hype, faster than a stable service in many areas.  I've had trouble tickets opened for 6 years in parts of Los Angeles county… engineers would fix the (lack of) service if TMobile would build sites in areas that they claim to have service.   More recently,  coverage maps are highly exaggerated in many areas, and they removed the ability to determine fringe  vs strong service on these maps.  Driving through parts of some states, there's either  No Service,  or unusable service,  where TMobile indicates  5g or 5g ultra capacity.

The elemental problem is that they lie. Most of you know that. If they really wanted to be transparent, at least there would be a constant in the equation.  When everything is variables, you cannot solve the equation.

My service is fubar. T-mo could help a lot if they provided an app of some sort so we could accurately monitor and report back the true signal, but I think they are afraid to do that AND they do not trust us, or themselves.

Everything in this world works on trust. You cannot do real business unless you have a trust relationship with your partners. Unfortunately, as much as we would like to trust t-mo, they have consciously decided it is more expedient to lie.

We know it is a very (extremely) complicated network.  America is failing right now all over the place, but it cannot see it. It comes from the top down.

“Promise her anything, but give her Arpegge"

Post Sprint acquisition T-Mobile disabled the old Airave devices that Sprint provided free to help when there was spotty service in your home.  The problem is that service is now worse, with no internet device to mitigate the gap - it seems a pretty poor way for a company to introduce themselves to new customers they are in theory trying to retain.