Forum Discussion
I am about to give up on TMobil
Like many of you, I am not satisfied with TMobil's cell services. After nearly two years and many conversations with Customer service agents I am about to throw in the towel and move back to Verizon. I should add that I moved to TMobil out of frustration with Verizon and dazzling TMobil advertisements. My experience is like many of yours, poor reception and poor data services even when my phone shows 5 bars of 5G. I wonder if the phone is misrepresenting actual signal strength. I tried everything, phone reboots, signal boosters and even spent $600 on a better phone. The signal is awful on all three phones on my plan. My only question is, how is TMobil making all of their "best network" claims when so many of us are unhappy?
tmo_mike_c wrote:
We’ve expanded our 5G and we’re continuing to do so.
The problem arises when TMobile is expanding its 5g footprint on 4g areas. TMobile needs to expand its 'overall ' footprint. Rural areas are still paper thin or 'No Service ' in many areas, where other carriers have service. Much of this is also where TMobile claims to have service… but ends up being miles of 'No Service '. TMobile knows this.. many tickets have been files for this issue, and escalated to OEM and CA PUC in my case.
Places like Florence have never been good. I had at&t a long while back and it wasn't good. Had a Sprint work phone … and it roamed on VZW
We live on the Texas/Mexico border and are routinely welcomed to Mexico without crossing. More calls dropped than connected. Very frustrating experience with customer service. After a dozen attempts to get through -- local TMobile wasn't picking up -- someone at a call center very far from here finally picked up and the call was either dropped or he hung up. And it's not like TMob is a discount provider. We pay a LOT for two lines and a mobile hot spot. Looking for another provider.
