I have 13 lines on the old system and I want to move them to a new plan

pointed out before to you but doing it again..the site here is primarily peer to peer assistance with a handful of admins/moderators to keep the site in order only..they do not have account access. your options are calling in which again...starts you with tier 1 support..the Facebook/Twitter route which you wont do because you do not trust the net..which starts you with tier 2 support...or you can go into a physical store… and thats it..no one is going to magically appear in here to assist you no matter how many threads you create trying to make your point..