Forum Discussion
Intermittent Incoming Calls Going Straight to Voicemail with No Ring
I have several issues with T-Mobile’s network:
- On occasion incoming phone calls go straight to voicemail without my phone ringing, showing a missed call notification, etc.
- If someone leaves a voicemail it can sometimes take an hour or more before I get the voicemail notification (but it still does not even show that an incoming call was received).
- 2FA messages intermittently do not come in.
These issues has been ongoing for several years for me; and each time I go through the myriad of troubleshooting steps, only to have my devices blamed as either needing an upgrade or being third party devices. This makes zero sense, as the phones do work as intended immediately following me placing an outgoing phone call or by restarting the phones.
I've been tasked with working on call at work, and I have missed some very important phone calls from my team and boss. Because of this, I would like to get to finally get to the bottom of this issue and have it resolved.
Issues like this are mainly need Solución de problemas de señal to get this resolved. I'd start there first and follow those common steps to fix this.
And is it just me or does it seem like their customer service is outsourced now again to people you can't understand. The one time I heard roosters crowing in the background.
Same issue for awhile. I may switch carriers soon. Ridiculous.
This is a serious problem with T-Mobile. I am having the same issues. It seems to be getting worse. People have been telling me they try to call me and my iphone never shows any missed calls. I recently was trying to track down an item that was being shipped to my house and you had to leave your number and they would call back. I was never getting the calls. I just would have a voicemail that showed up. It is so frustrating. I have 4 months left on my equipment payment plan and I think I may have to switch as well.
It's not your house. It's not my house, because it happens when we're OUT of the house. If we have wifi turned on, no matter where in the nation we are, any and all incoming calls go straight to voice mail without ringing and leave no record on "recent calls". We're suspecting it might be due to the fact that our phones originally came from Verizon, and Tmobile hasn't figured out how to get around the issue. Today's glitch: I replied to a text on Sunday. Today is Tuesday. This morning, my reply was still showing as "Queued". UN-FREAKING-ACCEPTABLE. (I'm not going to bother opening a new thread because it feels useless to do so.) I'm going to work harder to convince my husband we need to just pay the difference and go back to Verizon. We never (not ever) had issues like this with them.
I have been having the same issue, T-Mobile won't resolve. I have a Samsung S10 and my son has a Motorola, and we have the same issues. They have told me it is my phone or my house (must have suddenly been encapsulated in lead without me knowing) but not a T-Mobile issue. Funny, same issue on two different types of phones! Looking for a new carrier after 7 years. T-Mobile is the worst for customer service. Very disappointing. One tech tried to sell me a new Samsung, another offered one for free, and the third offered me a phone for a price...entire team in Idaho. Not very honest or consistent in their replies, other than "It is not a T-Mobile issue".
Issues like this are mainly need Solución de problemas de señal to get this resolved. I'd start there first and follow those common steps to fix this.
I'll be following this thread for suggestions - We are new to T-Mobile, and are having the same issue on both my husband's phone and my own. I'm just starting to look into it, and will be calling our local store when they open tomorrow morning. This looks like a "known issue" from what I can see on da google, but I'm not seeing any good solutions. If not resolved quickly, we'll be switching back to Verizon.
(Complicating the problem is the fact that our voice mail doesn't seem to have a time or date stamp of any sort, so when a call goes straight to voice mail we have no way of even knowing when we received it. We just can't function like this.)
