iPhone was blacklisted by Verizon and got it removed from the blacklist

Verizon was a total waste of time… 

I decided to write a very detailed explanation to the events that occurred and I forwarded to the CEO & to the COO of T-Mobile.. I received a response relatively same day, as my e-mail was at midnight (EST. ).. Because I have insurance, they are sending me a replacement phone. 

While this is a learning experience, most importantly, don't take out your frustrations on the people trying to assist you.. I was very professional and maintained a very calm demeaner as I spoke to everyone within T-Mobile, while sharing my anguish of being a business owner and unable to properly function on account of not having a working phone. In the end, the people you speak to aren't the ones at fault.. I've been on that side of the fence too, so be nice to them..