Legit? 09/22/2022 Free Apple iPhone SE for legacy 3G user

That number is on an iPhone 5s. lol
it still works in the house, with wifi.

I called T-Mobile today, the person said, there in no such free promotion, but he will check with their promotion dept.

Let me clarify that this is not a one-off email from this address (news@t-mobile-email.com). I have been receiving emails from this sender on T-Mobile promotions since I updated my email address in my account. The emails are your typical marketing promotions, like BOGO, back-to-school, etc. Plus this latest offer has the correct 4 digits of my 3G phone in the email. If this email is Fake, it must be a very persistent fake emailer. Maybe T-Mobile should hire them instead. ;)

Maybe the purpose of the email is to get you to click on a malware link…  but the links points to t-mobile site.

I got a feeling that within next 3 months, there will be another email on this same subject. Maybe they have to get enough people off the 3G so they can repurpose the spectrum. Who knows.

Anyway, it's not a big deal, that line is a backup line anyway. Thanks for your time.

Hi HeavenM, the assist-manager checked my account in the store yesterday and she said there wasn't any flags. So I would let this matter rest. It's not worth the effort, really. It's not the Store's fault that they can't see it in my account. I wished the system would do a better job connecting the dots.

This is very frustrating. I received the same offer on October 18th, and brought the email to a store today. Two members of the store staff insist the email is a phishing scam, and that no such promotion exists. I called 611 from the store, and my rep also could not find this promotion -- though he found a similar one that expired. His advice was just to wait until Black Friday at this point.

@HeavenM, is there any recourse at this point for myself or others getting this offer with nobody from T-Mobile able to even verify the offer exists. I've lost too many hours dealing with this ridiculous situation. 

Any advice is appreciated! 

fireguy_6364 wrote:

https://www.t-mobile.com/customers/umts-retirement

Gracias @fireguy_6364, but I'm still not seeing that offer anywhere. There is a SE 3rd generation with $400 or $200 off based on trade-in, but the iPhone 5S is not even a trade-in option.

@Unleded It is super odd that they are not finding anything like this when you talk to them. We have a couple offers still active that include a few devices for the free UMTS retirement replacements. They are retail only so going to the store will be your best bet. There is a centralized resource for all of our reps that discusses the UMTS retirement details and offers linked to it. You can try to have them look up "3G UMTS network retirement" and see if they have better luck finding what they need. 

I may be giving more information that I should here, but I do want everyone to know that new communications should be going out to all stores this week so by early next week they should ALL be on the same page with this. With that said, feedback is a gift. I appreciate you letting me know that there are still some knowledge gaps for our experts. Can you DM me the store location you went to, maybe the names of the people you talked to in the store and over the phone, and when you went? That way I can provide the feedback and advocate for you so when you go in next time, you can have a better experience. 

Gracias, @HeavenM! Look for DM shortly. 

side question..was it a true brick and mortar TMO store or a 3rd party owned one? might be the difference in knowing and not knowing what was supposed to happen.