Forum Discussion
New Phone not Connecting to T-mobile Network
Hello, I bought a new phone, the Kyocera 702KC. It is fully unlocked and when I popped my SIM in, it gave me a bar and I attempted to make a call, in the middle of the ringing, I got disconnec...
Naffanaffa wrote:
I bought it as T-mobile's main band for LTE is 4, which the phone supports. SO it is supposed to work, right?
The phone also has to support T-Mobile's VoLTE system which is not stated in the specs I saw. Unfortunately compatibility of BYODs is entirely the responsibility of the customer. Maybe if you could provide the FCC ID of the phone I could research it some more. The FCC ID is an alphanumeric code about 7-9 digits long like "R7BJ6U43". It's found either on a sticker or in the Govt Info page in Settings menu.
One thing that crossed my mind is that there might be a setting somewhere under "Network" that looks like VoLTE/LTE Voice/4G Voice/etc. If this is turned off it could cause the symptom you're describing. In any event, with only one 4G band for T-Mobile, it's not a good choice.
