Forum Discussion

OSCS79's avatar
OSCS79
Roaming Rookie
Hace 2 años

No Network.. It says SOS only

I have done all the normal troubleshooting protocols to reset the network, and still nothing. I am only able to use my phone on my Wifi which is with Spectrum. All of the five phones on my account is experiencing this issue. Aguardo respuesta. 

  • still something Apple needs to look into..if you pop up either ATT or V you’ll see the same exact reports of SOS issues.

     

    one carrier with issues is one thing..all 3 bigs having Apple devices on all 3 of their networks running into SOS issues? points right back at the OEM.

     

    https://community.verizon.com/t5/Apple/No-Service-SOS-ONLY/td-p/1712236

     

    have you by chance hit up the Apple forums for Apple themselves to see whats being said over there? willing to bet you’ll see more than TMO phones being mentioned with this over there.

     

    one of the many i found over at V (all the threads on this start roughly 5-6 months ago). Vs site mods usually wont yeet a thread but they'll kick them down the chain a bit so you dont see a flood of issues over and over again… (theyve done this for years over there)...but..if you go into devices then go into Apple and once in there do a search for SOS and then filter it to the most recent you'll be hammered with a ton of them lol.

  • Allowing's avatar
    Allowing
    Network Novice

    It has been a week with little or no service, and they don’t refund or give you credits 

  • syaoran's avatar
    syaoran
    Transmission Titan

    Is there a possibility that there is tower maintenance going on where you are?  If WiFi Calling works.  It's not your SIM.  Have you tried something like CellMapper to make sure your device is seeing towers around to to connect to?  

  • formercanuck's avatar
    formercanuck
    Spectrum Specialist
    Allowing wrote:

    It has been a week with little or no service, and they don’t refund or give you credits 

    You typically have to escalate to tier 2 tech support.   They do give credits.

     

     

  • Clivey's avatar
    Clivey
    Newbie Caller

    Anyone resolved or found a way to get cellular service when in a poor reception zone - hearing they will be putting up new towers soon in top of Topanga area but no specifics or timelines given - thoughts???