Forum Discussion

Lynzee's avatar
Lynzee
Newbie Caller
Hace 2 años

No service/connection

Has anyone been experiencing the no service/connection - even with the wifi.  For the past several weeks service has been horrible. Having very little to no connection.

  • for either of you. once you leave the area by say 5+ miles in any direction do you regain signal or does it just stay dead until youre back on wifi?

     

    also which phones do yall have?

  • artzynerd's avatar
    artzynerd
    Roaming Rookie

    I have had the same issue for the last 2 weeks. I had always had pretty awesome coverage and then one day, i started getting the no connection icon. I did the following with no success

    Reiniciar

    Cleared cache on apps then on the phone (Up arrow plus power when phone is off)

    Replaced physical SIM

    Used eSIM

    Network only reset

    Turning on airplane mode and off.

    Checking Mobile Networks - tried all speeds - 5g-the lowest

    Restablecimiento a valores de fábrica

  • syaoran's avatar
    syaoran
    Transmission Titan

    Might be an issue with your SIM.  That definitely doesn't sound like normal behavior.  At your earliest opportunity, visit your local T-Mobile Store for a SIM replacement or reach out to Customer Care at 611 or by sending a DM to T-Mobile on Facebook or Twitter to have a replacement SIM sent out.