Forum Discussion

Cucire123's avatar
Cucire123
Network Novice
Hace 3 años

not receiving texts from Italy

I am trying to set up an account for the TABNET app, but am unable to receive the verification text. TABNET is an Italian app for purchasing bus fare in Tuscany and Lazio.  It is widely used and important to have when traveling off the tourist trail where bus tickets are more difficult to purchase. I spent an hour with two TMobile techs who assured me that the issue was with TABNET and not TMobile. I checked with other TABNET users who have different carriers and they all set up accounts with ease. Guess I'll have to change carriers to make this work?

missing texts
  • RyanSea's avatar
    RyanSea
    Network Novice
    Hace 3 años
    drnewcomb wrote:
    RyanSea wrote:
    drnewcomb wrote:
    RyanSea wrote:

    If you translate the TabNet registration screen, it says to enter international numbers starting with 00 followed by the country code and number. 

    So you entered 001<10-digit number>?

    Correct - TabNet app doesn’t accept + and the instructions clearly state (in Italian) to enter international numbers by starting with 00 followed by the country code, which is 1 (not 01, as was stated in another message), so 001<10-digit number>. 

    This is the proper way to dial internationally from Europe (Italy in this case). 00 or + followed by the country code (1 for USA) and the 10-digit number.

     

    I attempted to register using both my T-Mobile and GV numbers. Neither worked. I assume there's something wrong with TABNET's SMS sending system. I don't think I have a working Eu SIM.

    Yep - did the same thing and reached the same conclusion. Regardless, if I learn something from TabNet directly I'll report back.

  • drnewcomb's avatar
    drnewcomb
    Fiber Fanatic
    Hace 3 años
    drnewcomb wrote:

     

    I sent a complaint to their “Contact Us” system.

    Ciao,
    purtroppo la mancata ricezione dell'SMS di verifica non dipende da noi, lato nostro dei sistemi l'invio viene effettuato regolarmente e consegnato al gestore di rete, potrebbe quindi dipendere da vari fattori esterni: potrebbe dipendere dal gestore di rete nazionale che non riesce ad inviare l’SMS, oppure dal gestore di rete telefonica estera che non inoltra, per svariati motivi, al destinatario l'SMS di verifica.
    Saluti

    Google translation:

    Hola,
    unfortunately the failure to receive the verification SMS does not depend on us, on our side of the systems the sending is carried out regularly and delivered to the network operator, it could therefore depend on various external factors: it could depend on the national network operator who is unable to send the SMS, or from the foreign telephone network operator who, for various reasons, does not forward the verification SMS to the recipient.
    Saludos

    In other words, we don’t have a clue.

  • Cucire123's avatar
    Cucire123
    Network Novice
    Hace 2 años

    Thanks for the replies.  I downloaded TabNet at the airport in Florence as directed by the bus information people.  I was unable to create an account because I could not receive the confirmation text.   I have tried both 001 and 0001 followed by my area code with no luck.  I've also gone back to TMobile tech help with no luck.  This is frustrating.   I will be back in Italy in May and will try again to register with TabNet.  I'll let you know if I have any luck.