Forum Discussion
Phone cuts in and out regardless of wifi or LTE
I have a Samsung 8 with T Mobile. The phone is not damaged. Since the Covid 19 pandemic, my phone has been cutting in and out during calls, sometimes will not send text messages, and it does not ...
When you take a look at the signal, does it fluctuate or stay solid? I'm also curious if it's only happening when you message or call specific number? A great place to start is using our Solucionar problemas de señal / sin servicio | Asistencia de T-Mobile page for steps on how to help.
I went with T-Mobile 2 years ago. Brought an older iPhone 8 from Verizon & bought husband a new tcl flip phone. Service was fine. About 2 months ago both phones started with the intermittent dropping of portions of conversations. Called T-Mobile. Tried resetting network connections & making sure iOS was up to date. The TCL phone was never on the network. Does not use WiFi. No resolution to issues. Wound up purchasing 2 new phones. Bad decision. Got iPhone 15 plus and another flip phone for husband a Sonim XP3. Still have same issues. Have chatted with T-Mobile & talked to them more times than I can count . Have made sure iOS up to date. Reset network. Restarted phones. Turned WiFi calling on & off. Changed from 5G to LTE. No resolution. Can see the cell tower from my backyard. And again the flip phone is not using WiFi and has the same issue. They thought it was my internet but if one phone is not connected to it that can't be the issue. I even called my internet provider and they say same thing. Our internet is fiber optic & very fast. It must be T-Mobile.
