PlayStation Remote Play ios app

I contacted T-Mobile support and was told that their network is "fine", not their issue, and to contact support for the PS remote app.

This is ridiculous.

I know it’s crazy how gotta go through hoops to use this feature and even then doesn’t all the way work still disconnects 

Also having this issue and would very much like to see it fixed. Extremely frustrating to have an unlimited plan specifically for things like this then not be able to take advantage.

The tip to download a file works hopefully TMobile can fix on they end 

Unlucky_Animal wrote:

runeblade wrote:

I have the same issue - VERY annoying. Is there a user voice we can leverage to gain visibility

I forgot to update everyone. I was on the phone with them for a couple hours they had me go through the same "troubleshooting" steps 4 times because they kept bouncing me around from "technical specialist" to other specialist. Eventually they closed the complaint because "the network was fine" Are they serious the app still doesn't work for anyone.

On the other hand there is a way to get it to work but do it at your own risk. I've been told it's fine and completely safe but it requires installing a web profile on your phone that changes your ipv settings. It does work and seems safe I've used it without any issues but once I know I'm not gonna be using remote play for a while I delete it and just reinstall when I need to. 
 

https://www.lukehebb.com/downloads/ee_ipv4_apn.mobileconfig

 

just click the link and it will automatically start the install. Follow the instructions on your device then start the remote play app and you should be able to connect and the NAT type in the settings should show correctly. 
 

We still should not have to do jump through hoops to get this app working it should just work. Maybe try calling CS and ask them about it and mention the complaint ID. It is 57213006. That way they will see that more people want this fixed. 

This trick works thanks a lot it’s a big help for now 

I am sick of calling them and always been asked to explain the issue over and over again. I am sick of this issue and the service provided even paying for the best plan available. I wish I was in Verizon or ATT. I will just wait for my current agreement to end and then I will quit. That's the way to fix this issue unfortunately. 

To be clear, this is not an iOS or even an app issue. Its an issue at the network level. Non of the suggested changes above seem to work for android unfortunately. 

Please T-Mobile.  This is all over Reddit and Youtube with everyone trying to do workarounds to get this app to work on T-Mobile.  There are a lot of Playstation owners out there and right now the only option you're giving all of us is to switch to a different wireless provider.  Release the Kraken. Open the ports.  Free the Playstation App. Let us Game!!!!  Keep us as customers!!!!!!

runeblade wrote:

I have the same issue - VERY annoying. Is there a user voice we can leverage to gain visibility

I forgot to update everyone. I was on the phone with them for a couple hours they had me go through the same "troubleshooting" steps 4 times because they kept bouncing me around from "technical specialist" to other specialist. Eventually they closed the complaint because "the network was fine" Are they serious the app still doesn't work for anyone.

On the other hand there is a way to get it to work but do it at your own risk. I've been told it's fine and completely safe but it requires installing a web profile on your phone that changes your ipv settings. It does work and seems safe I've used it without any issues but once I know I'm not gonna be using remote play for a while I delete it and just reinstall when I need to. 
 

https://www.lukehebb.com/downloads/ee_ipv4_apn.mobileconfig

just click the link and it will automatically start the install. Follow the instructions on your device then start the remote play app and you should be able to connect and the NAT type in the settings should show correctly. 
 

We still should not have to do jump through hoops to get this app working it should just work. Maybe try calling CS and ask them about it and mention the complaint ID. It is 57213006. That way they will see that more people want this fixed. 

I have the same issue - VERY annoying. Is there a user voice we can leverage to gain visibility