Sony just updated their Remote play app which enables a user the ability to log into your console over a mobile network. When I try to connect via LTE on my XS Max, I get an error. When I check my NAT type through the app on the mobile network, it returns an error failed. I think this is the problem and would really like to get this resolved. The error code is 8801e209.

The issue is that T-Mobile needs to open up ports to allow game traffic! They've always had a type 3 NAT Basically closing off almost every single port necessary for gaming. AT&T and Verizon customers are having no issues using cellular remote play only T-Mobile customers are having a problem because of T-Mobile's stupidly strict network

I'm also having this issue over a 5G Ultra Capacity Connection. Can connect to my Xbox and X cloud just fine, but the PS App does not work using Data with T Mobile. Funny thing is if I use this phone as a hotspot and use my old iPhone 11 for remote play, it works flawlessly. So it's not the connection that is an issue but it definitely might just be a compatibility issue with T Mobiles network and PlayStations App. Where the fix lies will only be revealed with time I guess. Hoping it gets patched with an update.

Running test internet connection on a playstation cabled into a t-mobile home internet box; I get failed on NAT type Don't see where to configure this or check in the t-mobile internet box gui. Been on hold for 45 minutes too.Update: after an hour and 40 minutes. The tech on the phone didn't understand tcp/ip vs LTE/5g

runeblade wrote: I have the same issue - VERY annoying. Is there a user voice we can leverage to gain visibility I forgot to update everyone. I was on the phone with them for a couple hours they had me go through the same "troubleshooting" steps 4 times because they kept bouncing me around from "technical specialist" to other specialist. Eventually they closed the complaint because "the network was fine" Are they serious the app still doesn't work for anyone.On the other hand there is a way to get it to work but do it at your own risk. I've been told it's fine and completely safe but it requires installing a web profile on your phone that changes your ipv settings. It does work and seems safe I've used it without any issues but once I know I'm not gonna be using remote play for a while I delete it and just reinstall when I need to. https://www.lukehebb.com/downloads/ee_ipv4_apn.mobileconfig just click the link and it will automatically start the install. Follow the instructions on your device then start the remote play app and you should be able to connect and the NAT type in the settings should show correctly. We still should not have to do jump through hoops to get this app working it should just work. Maybe try calling CS and ask them about it and mention the complaint ID. It is 57213006. That way they will see that more people want this fixed.

I have done so much research and troubleshooting. All in all, I had a friend log into my account through his phone while on AT&T mobile network and it works flawlessly. I have done everything possible from opening ports on my router, ensure my up and download speeds are sufficient, lowered all the resolution and frame rates on the app to then find out it worked fine with my friend's Johnie through AT&T. This is just not right.

PlayStation Remote Play ios app | Comunidad de T-Mobile

syaoran
Transmission Titan
Hace 3 meses
One part of Genesis is whether or not your PlayStation is connected wirelessly to the gateway. Even on non-mobile internet services, issues are quite common for those who connect their consoles wirelessly. Try connecting your PlayStation directly to the modem via ethernet.
Weech
Newbie Caller
Hace 3 meses
T-Mobile, this is clearly on your end. When will this be addressed? I sent a message recently but you guys ghosted me. We pay for unlimited data plans and should be able to use it for this feature. Could be a deal breaker for a lot of us that travel a lot.
iLLbiLL
Newbie Caller
Hace 2 años
I have done so much research and troubleshooting. All in all, I had a friend log into my account through his phone while on AT&T mobile network and it works flawlessly. I have done everything possible from opening ports on my router, ensure my up and download speeds are sufficient, lowered all the resolution and frame rates on the app to then find out it worked fine with my friend's Johnie through AT&T. This is just not right.
JustwannaplayPS
Newbie Caller
Hace 3 años
Sooo very sad it's been a year now and T-Mobile still has yet to fix the NAT type so we can use our network to the fullest. But they can buy sprint just fix the problem or I'll just go to Verizon or AT&T 😤😤😠🤬🙄
Eaglesfan69
Roaming Rookie
Hace 3 años
Well didn’t do all that but somehow it works now without needing a profile installed on phone or any other tricks it just connects with no issues but only keeps working if good WiFi connection or data connection
Budlee32
Network Novice
Hace 3 años
Don't know if anyone is still looking for a fix, I found on iPhone 13 if you activate the VPN in settings it allows the remote play to work. No idea on Android.
Eaglesfan69
Roaming Rookie
Hace 3 años
Well gave it a try it does connect to my PS5 enough to scroll around but data isn’t stable enough cause keep losing connection to my system when use data no problems when connected via house WiFi so not 100% just yet hopefully soon
Eaglesfan69
Roaming Rookie
Hace 3 años
magenta9996892 wrote:

An update for PS Remote play came out yesterday and it now works for me over 5G

I’ll try it out and see wish me luck thanks for heads up
magenta9996892
Newbie Caller
Hace 3 años
An update for PS Remote play came out yesterday and it now works for me over 5G
Eaglesfan69
Roaming Rookie
Hace 3 años
Cr0n wrote:

I contacted T-Mobile support and was told that their network is "fine", not their issue, and to contact support for the PS remote app.

This is ridiculous.

Agree so nobody knows nothing about the issue so again download the profile or use a different cellular data connection