Forum Discussion
Before we leave after 20 years
I've been a customer of T-Mobile's for 20 years I've been through the ups and downs in the growing pains but this recently has been the worst T-Mobile has ever been not only in customer service but o...
When my new S23 bricked, it took me about 2 hours to get service. Once I had them on the line, things went well.
But I cancelled a $15 data plan add-on I didn’t really need to offset the autopay policy change.
There’s no way someone who has lost my data to hackers three times in a short period is going to get my bank account information, and I won’t use debit cards.
And yes, the others have all been hacked. But now, T-Mobile is no longer price competitive because of the autopay change. It's even with AT&T in price, but AT&T has a better data budget for the same price.
So AT&T may get my business if T-Mobile goes any further in increasing risk or reducing plan features.
The claim is T-Mobile is paying a 3% charge for using credit cards. But my autopay credit was 14% of the total. So that makes zero sense. They would have recouped their loss with a reduction to $3.50 per line.
