Forum Discussion
Cellspot
Hi All, T-Mobile Cell Spot is not working. I have comcast internet with my own motorola modem and a linksys router. I tried connecting to both (one at a time) and the result is same. The Po...
Hi there! I apologize that you're having a hard time with your Cellspot. Here are a couple things you can do to ensure that your Cellspot is working properly.
1.) Wait a full Two Hours to let the Cellspot Activate and link to your T-Mobile account. In some situations, the Cellspot can take up to Two Hours to Activate.
2.) Be sure that you are using the Cellspot at the Address you gave to T-Force when your ordered the Cellspot. If you are using it at an alternate Address, be sure to contact the T-Force and have them Update the Address on file in order for the Cellspot to work properly.
3.) Make sure that you have at least 1 bar of 4G LTE at your location where the Cellspot is located. If not, the Cellspot may not work.
4.) (Yes this sounds ridiculous) But make sure that all connections are secure, including the GPS Antenna included in the Packaging of your Cellspot. If you do not use the GPS Antenna, your Cellspot will not work.
If all else fails, Contact the T-Force and ask them to replace your Cellspot. I hope I was able to help! If I have, be sure to mark my reply as your Solution! Have a great week!
