poor quality since merging

Melsx3 wrote:

Since Sprint has merged with T-Mobile my internet service has been aweful. has Anyone else had these issues. i believe it is because we live in a rural area but with sprint we never had rarely if ever had issues. sometimes it will just stop and say no service. getting help is a nightmare. or at least a human..

my problems the opposite since the merger with Sprint, my T-Mobile service has gotten terrible. I live in South Jersey just on the edge of where everything becomes rural going south until you hit Atlantic City.

I'm a month-to-month T-Mobile subscriber with three phones on my plan. My service has gotten progressively worse since January 2022 and every time I speak to a T-Mobile representative online they tell me their network is fine and there's no problems in my area, but I speak to T-Mobile employees in a T-Mobile corporate store and they tell me they're experiencing the same thing on their phones in the same area as where I am experiencing problems. Today was the topper. I went from five bars of 5G service in my home. to zero to one bar of service. The online help people always want to put it on my phones, but the last time they did that I had purchased two brand new iPhone 15's shortly after and the problem did not get any better. Today I have been transferred to the tech-support people twice and both times after somebody answers I get hung up on and have to go through the whole chat process again. it's a shame, because T-Mobile had the best service in my area at one time, and now it's worse than any service I've ever had.