Forum Discussion
Texting issues when connected to WiFi
I've been having an issue for about a week now where as soon as my phone connects to Wifi, I begin having issues sending and receiving text messages. I've been having the same issue as well as my...
If the messages are only failing when the phone is using the Wi-Fi calling, this is going to be something that we will need to open an engineering support ticket for. Please gather a few examples/date/time/numbers of the failures and contáctanos so our tech care folks can get a ticket opened up for you.
Question to tmobile - i saw the comment saying this was account specific, but have you found any common cause? Texting over wifi was working fine in my office until a few weeks ago. Now it frequently shows 'sending' before it fails. I have to try a couple of times to get the messages to go through. My phone is a galaxy s7 that I have had for 3 years and it was purchased from tmobile. The cell service is my office is unreliable so I depend on wifi for calling and texting.
