Tower maintenance

Don't know area you live, but same thing happened to us in SW WA.  One phone quit working and other phone & hotspot barely had connection Oct.31st, I called customer service and they reset our devices after which all became completely bricked and still are not working.  T-Mobile "Experts" give various excuses, "need to reset our devices" (done several times to no avail), "need to reset the signal on their tower" (done several times - 1st time bricked last 2 devices that were sort of working), "bad SIM card" (changed with no improvement), "weather damage to tower to be repaired in 3 days" (almost 2 weeks ago), "we live in a poor reception area so this is to be expected" (worked until now), "upgrade work on tower will be complete in 2 days" (over a week ago), "building out system 1st quarter of next year"...am I supposed to wait?  "Building out system in 2026"...are you serious????  "You might consider porting your numbers to another carrier" ...believe me I'm considering this.  Our phones work fine in town, just not at home where nearest tower is 2.8mi away.  Worked reasonably well before Oct 31st, we were able to stream a movie...now NOTHING!  Either the internal T-Mobile communication is so shoddy it is useless to get timely and correct information or the T-Mobile "Experts" are outright lying to me and neglected to get their story synchronized.  We have no phone and no internet for over 2 weeks now and I have spent over 12 hours on the phone with T-Mobile "Experts" who constantly waste their breath assuring me my happiness is their 1st priority and they are working hard to make sure I am a satisfied customer, and that they will solve my problem...then tell me the problem will be fixed in a couple more days...a couple more days...a couple more days...then I learned they do this because the customer service reps get dinged if customer calls back in less than 2 days...sighhh...they are just shining me on.  I have read that T-Mobile is bringing on all the Sprint customers which overloaded their system.  Then they started working furiously to build out their 5G service in which they repurpose the 4G antennae spots for use in 5G so they are throwing 4G customers under the bus.