Forum Discussion
why does T-Mobile suck
T-Mobile lied about the rebates to switch over. So I got screwed paying hundreds of dollars to Verizon. The lied about service at my employer. Map shws 5g and there is no service. They then said ...
Yep, the customer service sucks!!
I set up autopay to save a few bucks.
They turned it off after a couple of months. I still can't get anyone to tell me why.
As a result of them turning off the autopay, my account goes delinquent.
So I re-setup Autopay. and I text with a rep to find out what went wrong. I don't get an explanation, but they told me it was all taken care of.
Next thing i know, they suspend service for lack of payment.
Realize that they have my back account info this whole time and authorization to bill my bank. I signed up for autopay twice.
So now i have to get back on the phone. They still cannot explain why they are not processing the autopay. Oh and the big kicker, I have to pay $20 per line to get the service turned on . . I have to pay $20 per line for their mistake.
