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Why is there mysteriously no longer signal in my house after T-Moblile/Sprint Merger?
MarioandTiff wrote:My husband and I have been Sprint customers for years. We had fairly decent cellular service in our home, maybe losing service twice in 4 years due to major storms messing with the towers. However, for some unknown reason that makes no sense to me (I'd assume service would improve), we now often entirely lose cell service completely at our home and within a 1 mile radius ever since we were instructed to change our SIM cards upon the T-Mobile/Sprint merger. Not only is this frustrating, but my business and sanity are suffering. I did not choose to work with T-Mobile. We had a contract with Sprint. Sometimes service is fine, but then for sometimes several weeks at a time, service is completely gone. We have tried recalibrating our phones, etc. My husband uses a Samsung Note and I have an iPhone 12 as well as a business cell that is also iPhone. All 3 phones stop working for calls and texts for weeks at a time. It is so unreliable and I am ready to find another option at this point unless this can be fixed. We have tried working with technical support who work with us a bit but then try to tell us service is just sort of weak where we live - which may be true, but why did it work consistently for several years when we had Sprint? Why all of a sudden do I rarely have signal in my home? Is anyone else experiencing a similar problem?
I also live in a very small town kind of out in the woods but I am in Bremerton Washington out in a place called seabeck and when I tell you when I had sprint I was the only person that had service out there it was amazing… If you had sprint you can do anything you want it on your phone and I use my phone for work and everything else so I did just that.. been with Sprint for about four years I haven't even upgraded either phone on our account which means Sprint has no way even lost money to us… So all of the sudden I hear T-Mobile is going to buy Sprint… I think it's OK because I've been hearing a lot of good things about T-Mobile lately and my cousin it works for T-Mobile and she's pretty high up there and she also has said some good things about the net work… So in my head they are going to switch us sprint users to T-Mobile And even though I love Sprint… I figure I would not only still have perfect network used at my home but it would even be better… Keep in mind that we never agreed to want or need to switch to T-Mobile didn't have any desire to have any other cell phone service out there but in this situation they kind of cornered all of us and that's that… As you can guess they must have taken down that sprint tower by my home because I have absolutely no service whatsoever now I can't make phone calls if someone in my family has an emergency they can't get a hold of me I can't do my work at my house anymore like I have been for half a decade… Everything has been completely screwed up ever since they sent me that Sim card and told me that all sprint users had to switch… We were promised a much better Netwerk with little chance of ever having problems… Now I have had more problems with this service than I could even imagine not only do I not have service out at my house but I even have crappy service in the middle of town which is unheard of these days… What can I do? Don't you think T-Mobile should give the people like me an option to buy us into another cell phone company that we can actually use since we had no reason or want to switch in the first place? I have tried all the restarting of the Sim cards… I have tried restarting the networks on our phones… I have tried everything I can think of… The only thing in my head that will work is if they turn back on the sprint towers and let T-Mobile customers runoff those as well, I mean they own them now right?… Please someone give me an answer besides they are updating their towers and things should be OK soon. I already had a tower that worked perfectly fine why take it away from me? If things don't change drastically soon then I have to leave this company at no fault of sprint at all which is very sad because it was nothing but a good company to me
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